Harry Rosen Inc

Luxury Sales Leader

Harry Rosen Inc • $78K — $90K *
Vancouver, BC V5K 5J9In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years of retail management experience
  • Flexibility to work standard retail hours, including openings and closings
  • Proven record of improving sales KPIs through strategic execution
  • Experience in coaching and developing high-performing sales teams
  • Strong business acumen in luxury retail management
  • Demonstrated ability to cultivate customer loyalty through training initiatives
  • Understanding of menswear retail across various departments is preferred

Responsibilities

  • Drive and exceed KPI's and top line sales goals
  • Analyze performance data to identify sales opportunities and improve retention
  • Champion digital tools to achieve online sales objectives
  • Maintain budget efficiency by managing non-controllable expenses
  • Co-ordinate trunk shows, events, and promotional activities
  • Ensure adherence to health and safety protocols
  • Train and develop staff to enhance the in-store experience

Benefits

  • Competitive pay program
  • Opportunities for monthly and annual team bonuses
  • Industry-leading discounts and special purchase opportunities
  • Comprehensive flexible benefits package
  • Pension and Group RRSP programs
  • A modern, digitally advanced workplace
  • Access to a supportive career coach
  • Diverse company culture fostered by a dedicated DEI Council
  • Commitment to internal growth and succession planning
Full Job Description
We are looking for a Luxury Sales Leader to join our Store team at Pacific Centre. In this role you’ll:  Drive Sales
  • Ensure KPI’s and top line sales goals are consistently achieved and exceeded
  • Assist the Store Leader with execution of Company strategy and sales driving initiatives
  • Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention.
  • Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency.
  • Champion digital sales tools and resources, and achieve digital sales goals
  • Plan effective schedules and assist with resource deployment to maximize productivity
  • Manage selling costs
  • Act as a partner for performance and drive sales growth by actively participating in the sales process
Champion the Customer Experience
  • Deliver consistently exceptional customer experience and in-store environment
  • Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
  • Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs
  • Serve as a primary point of contact for client issues and resolutions.
Operational Leadership
  • Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders.
  • Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners.
  • Generate ideas and propose strategies to maximize sales opportunities for Events
  • Develop and maintain vendor relationships
  • Oversee the store meeting and planning calendars
Training & Development
  • Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained
  • Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention
  • Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele
  • Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging.
  • In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams.
  • Oversee sales technology usage and ensure team proficiency in these tools
Leadership
  • Attract, hire and retain the Coaching team and Sellers
  • Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
  • Drive high-performing teams through SMART goals and accountability
  • Identify and nurture high-potential team members for future leadership roles.
  • Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
  • Achieve strong employee engagement and continuously improve NPS metrics.
  • Lead by demonstrating company Core Values.
Successful candidates will require: 
  • 4+ years of retail experience with senior leadership capacity in managing a store
  • Please note, this role will require you to be flexible with your availability, and able to work standard retail hours which may include opening and closing the store, on weekdays and on weekends
  • A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience) 
  • A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team
  • Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers.
  • Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) 
  • Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.  
  • Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team 
  • A welcoming and inclusive mindset, and a passion for emulating and upholding our core values  
What are the perks of the job? 
  • Competitive pay program
  • Opportunities to additionally earn monthly and annual Team bonuses 
  • Best in industry discounts and special purchase opportunities 
  • A comprehensive flexible benefits package 
  • Pension and Group RRSP Programs that grow with you  
  • A modern, digitally advanced workplace 
  • A coach committed to supporting the achievement of your personal career goals 
  • A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 
  • An employer that values internal growth and promotion and is committed to succession planning for your future   
**Compensation will be based on skills and experiences, with a starting range of $78,000 - $90,000 base annually, plus bonuses and incentives.

About Harry Rosen Inc

Harry Rosen Inc is a Canadian luxury menswear retailer that was founded in 1954. The company is headquartered in Toronto, Ontario and operates stores across Canada. Harry Rosen Inc offers a wide range of high-end menswear, including suits, sportswear, and accessories. The company is committed to providing exceptional customer service and has a strong reputation for quality and style. Harry Rosen Inc is a family-owned business and has been recognized as one of Canada's Best Managed Companies.
Learn more about Harry Rosen Inc
Size
1,000 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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