Logistics Operator (Control Tower) Sr.staff

Job Description

Responsibilities

• Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
• Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
• Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
• Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
• Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
• Review carrier performance and conduct regular business reviews to drive continuous service improvements.
• Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
• Support transportation contract reviews, service agreements, and implementation of new logistics programs.
• Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
• Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
• Support day-to-day operations as needed and lead by example with a hands-on approach.
• Perform other job-related duties and special projects as assigned.

Requirements / Qualifications

• Bachelor's Degree required.
• Bilingual in Korean and English required.
• 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
• Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
• Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
• Experience managing transportation vendors, carrier performance, and customer relationships.
• Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
• Excellent analytical, organizational, problem-solving, and project management skills.
• Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
• Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
• Experience leading, coaching, and developing team members with effective leadership.
• Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
• Self-motivated, reliable, and committed to delivering high-quality work on time.
• Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
• Ability to travel up to 20% within the U.S.

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