Position Summary:The General Manager (GM) is responsible for directing the daily activities of the warehouse operation. The GM is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
Reports To:VP of Midwest Operations Direct Reports: Office Managers and Senior Supervisors Primary Responsibilities: - Recruit, select, train, assign, schedule, coach, counsel and discipline associates
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Work closely with the Corporate Operations team to develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
- Analyze process workflow, associate and space requirements and equipment layout; implement changes
- Ensure the warehouse operates at maximum efficiency, meeting or exceeding key performance indicators (KPIs) such as on-time delivery, accuracy, and inventory turnover.
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations associates
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with the Corporate Operations Team to set and/or implement policies, procedures and systems and to follow through with implementation.
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
- Analyze financial performance regularly, identifying areas for cost savings and efficiency improvements. Prepare and present financial reports, forecasts, and performance metrics to senior management.
- Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations
- Ensure all team members are properly trained in safety protocols, company policies, and best practices for warehouse management.
Knowledge and Skill Requirements: - Above average communication skills - orally and in written format
- Basic computer skills in the utilization of Microsoft Word, Outlook and Excel
- Experience with a WMS system
- Industry experience/knowledge
- The ability to provide administrative and professional leadership and direction to a department.
- Flexibility is required to work with a variety of circumstances, individuals, etc.
- Organization traits.
- Conflict management skills
- Ability to multitask
Travel: - Intercompany Travel within Midwest locations
Physical Demands:The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
- Sitting for long periods of time.
- Minor lifting of product.
- Occasional climbing, crouching, kneeling.
Work Environment:The working conditions of this position reflect those of a standard warehouse environment to include:
- Working in close proximity to others
- Working with heavy machinery and products
- Moderate to high noise levels
- Tasks may require both indoor and outdoor work assignments
- May be subject to hot and cold temperatures inside the warehouse depending upon outside weather conditions
- Occasional manual labor
- Full-time position, typically Monday to Friday, with flexibility for occasional weekends or after-hours as needed.
