ARTECHOUSE in Washington DC is looking for an experienced location manager to join our innovative team. Ideal candidate would be a highly organized and self-driven individual with great ability in leading teams, building processes and an unparalleled team culture. Management experience in a high paced customer service driven environment is required.
CORE RESPONSIBILITIES
- Lead all day to day operations including space maintenance and exhibition operations
- Manage a team of approximately 15 staff
- Manage 4 full day shifts per week including 2 weekend days
- Ensure that visitor experience is consistently excellent
- Ensure all operations, vendors, contractors, cleaners, security, building codes are managed and maintained
- Oversee hiring, training of all staff and managers including operations and cleaning/maintenance
- Responsible for overseeing quality control standards across all staff and departments
- Hold team accountable for their performance; provide coaching and counseling as needed
- Delegate tasks and projects and provide follow-up action
- Develop and implement best practices to maximize team efficiency
- Liaise with Operations Director on operations, visitor experience and team culture
- Ensure that the culture, reputation and brand of ARTECHOUSE is maintained and grown
CORE QUALIFICATIONS + EXPERIENCE:
- 3-5 years of Operations Management Experience in a fast paced environment
- Attraction/hospitality/museum management experience a plus
- Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
- Substantial decision making relative to personnel, safety, fiscal and facility/maintenance management
- Ability to listen and communicate effectively
- High attention to detail with exceptional organizational skills
- Strong time-management skills; ability to multitask, and prioritize
- Excellent customer service skills and experience in dealing with guests in difficult situations
JOB REQUIREMENTS:
- Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
- Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
- Ability to stand, walk on hard floor surfaces for a prolonged period of time
COMPENSATION$80,000-$85,000
WE OFFER
- Unlimited PTO so you can take the time you need
- Competitive health, dental, and vision insurance for employees and their dependents
- Creative and passionate co-workers
WE VALUE
Diversity, inclusivity and hard work. This position is exempt. Compensation commensurates with experience.
