Position Overview:The Loan Processor Manager leads the branch Loan Processing Team Leads and Loan Processors. The Loan Processor Manager is responsible for providing leadership, support, and guidance to the processing team to ensure compliance with CrossCountry Mortgage's goals, objectives, and standards to meet customer satisfaction and deadlines.
Job Responsibilities:- Work with all processors to improve the quality of the loan file being submitted to underwriting and closing.
- Maintain a pipeline of loans.
- Identify loan level defects, common post-closing conditions, and items that delay insuring.
- Coach processing team members to prevent repeat issues on future files.
- Communicate with all employees; provide support and answer questions.
- Act as the first point of contact for processing related branch issues.
- Learn interdepartmental functions and responsibility; understand how processing affects each department and relay to the processors.
- Run, analyze, and manage prebuilt processing reports and track each processor's performance against objectives set by management.
- Participate in new branch onboarding to review files flow and expectations.
- Work closely with departments to identify areas of strengths and weakness, and provide recommendations for training to improve processes, flow, and efficiency.
- Work closely with processors to identify Encompass needs to improve quality and efficiency.
- Identify policies and procedures that need to be created and/or communicated to the processing staff.
- Conduct weekly processing staff meetings.
- Communicate company or process changes to processors, as well as changes and updates to policies, procedures and guidelines that relate to the processors' responsibilities.
- Monitor and maintain established processing service level agreements; adjust expectations when necessary.
Qualifications and Skills:- Minimum 5 years' mortgage processing experience.
- Minimum 5 years' FHA/VA/FNMA/FHLMC loan processing experience.
- Experience in employee training, preferred.
- Knowledge of closing and title requirements, loan processing and automated underwriting systems.
- Encompass LOS experience, preferred.
- Excellent communication skills.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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