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Litigation Management - Team Leader
Location: Wayne, PA Team: Claims Job Type: Claims FT/PT Status: Full Time
About Us: At USLI, we're not just about insurance - we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you'll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: As the Litigation Management Team Leader, you will oversee a team of professionals who provide strategic guidance and support to the law firms that represent our policyholders and company. You'll be responsible for maintaining high standards across litigation management, evaluating law firm performance, coordinating continuing education and helping drive subrogation efforts. Your leadership will ensure that both internal claims professionals and external attorneys are aligned in delivering exceptional results and service.

Key Responsibilities:

• Review and approve motions: Review of all dispositive motions, appeals and other motions
• Attend mediations and trials: Observe and assess defense counsel at mediations, oral arguments, and trials across the country. Provide feedback and coaching. Ensure stellar results are achieved
• Trial Preparation: Provide help and resources to claims examiners and defense counsel on files going to trial. Review deposition transcripts, pleadings, motions, case law, experts, etc. in preparation for trial
• Screen and appoint new claims' vendors: Consult with various resources to locate potential vendors as suitable business partners for vendor panel, including contract negotiation and attend screening visits of potential vendors via in-person and virtual visits
• Evaluation of claims vendors: Assess compliance with USLI protocols; Evaluate vendors through firm visits, mediation/trial attendance, file audits, bill audits, soliciting feedback from examiners and leaders as well as focus on quality, cost effectiveness, and goal-oriented strategy communication
• Communication with vendor panel: Maintain open lines of communication with vendors and provide feedback on their performance and conduct in-person visits at vendor offices across the country and Canada
• Campaign our story: Continually campaign our Claim Department Story
• Address issues with billing: Negotiate billing rates; Conduct review of legal bills to ensure compliance with Retainer agreement to ensure that expense authority and next steps are in place. Making sure any billing concerns are discussed directly with vendors
• Internal communication with claims leadership: Identify and address areas for individual coaching or global training needs within claims with focus on sound litigation management and attorney direction. Recommend process/procedures to support sound litigation management and examiner/counsel partnership
• Special Projects: Complete Special Projects assigned by Litigation Management Team Leader and/or Litigation Management Team Captain

What You'll Bring:

• Leadership: Ability to lead, coach and hold a team accountable while fostering individual growth
• Litigation expertise: Deep knowledge of legal processes and law firm management
• Communication: Strong interpersonal skills for internal collaboration and external relationship building
• Judgment: Decisive and deliberate decision-making with a focus on strategic outcomes
• Adaptability: Ability to tailor coaching and oversight based on team member strengths and firm performance

Qualifications:

• JD required
• Minimum of five years of litigation management experience/claims experience
• Strong time management, project oversight and analytical skills
• Willingness to travel one to two times per month, with some overnight stays required
• Minimum of 7-10 years of supervisory or leadership experience

Passion and drive can be just as important as experience. If you're excited about this opportunity, we'd love to hear from you!

Position affords five days per month to work remotely.

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based tri-annual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses. Explore more company benefits.

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.