Trustpoint has an immediate opening supporting a large automotive and technology company in its search for a Consumer Litigation Case Manager on a long-term contract basis, with the potential for conversion into a permanent role. This full-time, onsite opportunity is available immediately in either Palo Alto, CA or Austin, TX. The Consumer Litigation Case Manager will manage a high-volume caseload involving consumer disputes related to vehicle and energy products, working closely with attorneys, paralegals, and cross-functional teams to evaluate claims exposure, negotiate resolutions, respond to complaints, and support pre-litigation strategy. The ideal candidate will have experience handling litigation-related matters, claims management, dispute resolution, or high-level customer escalations in a fast-paced environment requiring professionalism, strong communication skills, sound judgment, and attention to detail.
Responsibilities:
- Manage and evaluate consumer claims and pre-litigation matters involving legal, financial, and customer service considerations
- Communicate directly with consumers, attorneys, and regulatory agencies regarding disputes, complaints, and settlement discussions
- Draft and prepare correspondence, settlement documents, case summaries, manufacturer responses, and related documentation
- Support small claims matters, warranty disputes, arbitration proceedings, and regulatory complaints
- Partner with attorneys, paralegals, and cross-functional stakeholders to resolve complex issues efficiently and strategically
- Maintain organized and accurate case records, documentation, and tracking systems
- Identify trends within claims and recommend workflow or process improvements to support operational efficiency
- Maintain professionalism and discretion while handling sensitive and confidential information
Qualifications:
- Bachelor's degree and/or 4+ years of experience in litigation support, claims management, dispute resolution, customer escalations, or a related field
- Ability to manage a high-volume workload in a deadline-driven environment
- Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
- Excellent organizational, analytical, and problem-solving abilities
- Demonstrated ability to multitask, prioritize, and work independently while contributing within a collaborative team environment
- Strong attention to detail and sound professional judgment
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams
- Experience with legal technology, document management systems, or case tracking platforms preferred
Details:
- Long-term contract-to-possible hire opportunity
- Full-time, onsite position (with some flexibility)
- Available immediately
- Opportunities available in Palo Alto, CA and Austin, TX
- Compensation is commensurate with experience and expected to be 40-45/hr
