Work you'll do As an Industry Solutions Manager specializing in Life Sciences Patient Services, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.
The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.
Key responsibilities include:
• Advise clients and Deloitte professionals on operating model design to support life sciences patient engagement organizations
• Advise clients and Deloitte professionals on organizational design to support life sciences patient engagement organizations
• Advise clients and Deloitte professionals (Product Owners, Designers, Developers, Architects) through the implementation of patient services technology solutions; including patient CRM, patient data & analytics solutions.
• Drive new business opportunities
• Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership
• Establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization
The team
Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.
Required Qualifications - Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 10 years of experience in Life Sciences Patient Services Consulting
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
- 6 years of experience driving organization design initiatives for life sciences organizations
- 6 years of experience driving operating model updates for life sciences organizations
- 6 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
- 10 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred Qualifications- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills preferred
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $189200-$372900
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