About the role

The Life/Health and Investments Technology Support Supervisor supports the day-to-day operations of the Tier 2 and Tier 3 Production Support teams responsible for maintaining the stability, performance, and reliability of applications across the Life/Health and Investments technology portfolios. This role serves as a key liaison between technology teams and business partners, helping ensure the effective delivery of production support services while fostering a culture of operational excellence and continuous improvement.

This position is well-suited for a technology professional seeking to advance their leadership skills while building expertise in production support operations, incident and problem management, service delivery, and stakeholder engagement. The successful candidate will help coordinate support activities, drive issue resolution, enhance operational processes, and collaborate closely with technical and business teams to ensure exceptional service and system availability.

How does this role make an impact?

- Partner with support teams to ensure timely resolution of incidents, service requests, and production issues.

- Assist with incident management activities, ensuring effective communication, escalation, and resolution of service disruptions.

- Monitor and analyze production support metrics to identify trends and opportunities for service improvement.

- Support application releases, deployments, and operational readiness activities to ensure successful implementation.

- Serve as part of the on-call support rotation and provide leadership support during critical incidents and service disruptions.

- Provides leadership by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

- Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems.

- Assesses information systems results by auditing application of systems.

- Enhances information systems results by identifying information systems technology opportunities and developing application strategies.

- Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

- Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.

Do you have what we're looking for?

Typically requires 6+ years of relevant experience or a combination of related experience, education and training.

#LI-Corp

Base Pay Range:
$113,200-$155,650

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

You'll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.