Yokogawa Electric

Life Cycle Account Executive - Services Contracts

Yokogawa Electric$100K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, engineering, or industrial technology, or equivalent experience preferred.
  • 5+ years of experience in technical, industrial, automation, or lifecycle services sales, focusing on service contracts.
  • Proven track record in identifying growth opportunities within strategic accounts.
  • Familiarity with Yokogawa automation platforms and comparable service models is essential.
  • Strong negotiation, presentation, and collaboration skills across various teams.
  • Experience in process industries such as chemicals, refining, or energy; willingness to travel.

Responsibilities

  • Drive year-over-year service contracts revenue for Yokogawa Corporation of America.
  • Identify and close contract opportunities, particularly focusing on renewals and expansions.
  • Map and analyze market opportunities for service adoption and competitor presence.
  • Develop account expansion plans that enhance customer engagement with Yokogawa's value propositions.
  • Position and promote Yokogawa's lifecycle offerings and maintenance agreements to clients.
  • Collaborate with internal teams to create cohesive account strategies and customer proposals.
  • Cultivate relationships with key stakeholders in plant operations to bolster service penetration.
  • Maintain organized records of pipeline, forecasts, and client interactions.

Benefits

  • Professional development opportunities to advance skills and credentials.
  • Collaborative work environment that emphasizes teamwork and innovation.
  • Exposure to leading industry technologies and practices.
  • Opportunity to work with strategic accounts across various process industries.
  • Supportive leadership focused on mentorship and growth.
Full Job Description
Key Responsibilities

  • Driving the entirety of the service contracts year-over-year (YoY) number for Yokogawa Corporation of America


  • Identify, qualify, and close Yokogawa Life Cycle Services contract opportunities, including renewals, expansions, and new multi-year agreements, and serve as the principal focal point for the Plant Stewardship initiative


  • Map installed-base coverage, service adoption, competitor presence, contract status, unsupported assets, aging platforms, and adjacent units to uncover white-space growth opportunities.


  • Develop account expansion plans that align customer priorities with Yokogawa value in reliability, uptime, cybersecurity, obsolescence management, modernization, and total cost of ownership. The role of a force multiplier for account solutions expansion.


  • Position Yokogawa lifecycle offerings, including OpreX Lifecycle Maintenance Agreements, TAC support, Customer Portal access, software maintenance, system health checks, performance reporting, spare parts, modernization, and field service options.


  • Collaborate with North America regional service managers, field service, lifecycle services, engineering, operations, proposal, and leadership teams to coordinate account plans, customer messaging, proposals, pricing, and delivery commitments.


  • Help to develop account manager customer engagement by leading LCA discussions when needed, but more importantly coaching AM's to confidently lead those conversations on their own over time.


  • Build relationships with plant leadership, maintenance, operations, reliability, procurement, IT/OT cybersecurity, and executive stakeholders to expand account influence and service penetration.


  • Maintain disciplined pipeline, forecast, installed-base intelligence, white-space maps, CRM updates, renewal plans, and customer business review materials.


Qualifications

  • Bachelor's degree in business, engineering, industrial technology, or equivalent experience preferred.


  • Five or more years of successful technical, industrial, automation, or lifecycle services sales experience, preferably involving service contracts, maintenance agreements, or recurring support programs.


  • Demonstrated ability to identify white-space opportunities, expand wallet share, increase service penetration, and develop new buying centers within strategic accounts.


  • Working knowledge of Yokogawa or comparable automation platforms and service models, including DCS, SIS, PLC/SCADA, instrumentation, industrial networks, software maintenance, cybersecurity, and modernization.


  • Familiarity with CENTUM VP, ProSafe-RS, PRM, CI Server, OpreX services, Product Maintenance Licenses, Annual Maintenance Contracts, or installed-base lifecycle planning is a plus.


  • Strong value-selling, negotiation, presentation, CRM discipline, and matrixed collaboration skills across sales, service, technical, and operations teams.


  • Experience in chemicals, refining, LNG, power, energy, mining, metals, pulp and paper, water/wastewater, or other process industries; ability to travel regularly.


Measurable KPIs

  • Achieve annual Life Cycle Services contract revenue and gross margin targets, including new agreements, renewals, expansions, and multi-year OpreX Lifecycle Maintenance Agreements.


  • Maintain target renewal rate and improve multi-year agreement penetration across assigned Yokogawa installed-base accounts.


  • Generate defined new recurring revenue from white-space opportunities, including uncovered assets, adjacent process units, underpenetrated sites, and competitive service displacement.


  • Build and maintain a qualified service opportunity pipeline at an agreed multiple of annual quota, with accurate monthly forecast updates and CRM hygiene.


  • Increase adoption of priority Yokogawa lifecycle offerings, including TAC support, Customer Portal access, software maintenance, system health checks, modernization planning, cybersecurity services, and performance reporting.


  • Complete regular joint account plans and business reviews with North America regional customer account managers and service managers for targeted strategic accounts.


  • Meet agreed customer engagement activity targets, including installed-base reviews, white-space assessments, executive meetings, proposal submissions, and renewal plans.

About Yokogawa Electric

Yokogawa Electric Corporation is a Japanese electrical engineering and software company, with businesses based on its measurement, control, and information technologies. It has a global workforce of over 19,000 employees, 84 subsidiary and 3 affiliated companies operating in 55 countries. The company is listed on the Tokyo Stock Exchange and is a constituent of the Nikkei 225 stock index.
Learn more about Yokogawa Electric
Size
17,258 employees
Industry
NASDAQ

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