Northwest Savings Bank

Licensed Relationship Manager Program Director

Northwest Savings Bank$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5-6 years in banking, wealth management, or financial services
  • 2-3 years leading programs, projects, or talent development
  • 2-3 years with licensing roles in FINRA-regulated environments
  • Strong coaching and facilitation skills
  • Ability to analyze performance data and drive action

Responsibilities

  • Define and evolve the LRM program vision and roadmap
  • Establish success metrics and track program effectiveness
  • Build governance routines including quarterly reviews
  • Lead LRM selection cycles and build a diverse candidate pipeline
  • Design and deliver skill-building sessions for LRMs
  • Manage program timelines and external vendor relationships
  • Provide actionable insights to senior leadership for improvement

Benefits

  • Comprehensive compliance with regulatory requirements
  • Professional development and training opportunities
  • Supportive team-oriented work environment
  • Access to advanced technology tools and resources
  • Focus on enhancing client experience and revenue growth
Full Job Description
OH0713 NW Bancshares HQ, PA0736 Administration Center

Job Description

• Program Strategy and Governance
*Define and evolve the LRM program vision, strategy, and multi-year roadmap
*Establish success metrics and track program effectiveness against business goals
*Build and maintain governance routines, including quarterly reviews and performance checkpoints
*Develop standardized playbooks, role expectations, and consistent operating models across markets
• Talent Pipeline and Licensing Execution
*Lead LRM selection cycles throughout the year
*Partner with Financial Advisors and Relationship Partners to build a strong, diverse candidate pipeline
*Oversee licensing cohorts to ensure high pass rates and timely completion
*Ensure full compliance with FINRA and all regulatory requirements
• Training, Coaching, and Sales Development
*Design and deliver monthly skill-building sessions for LRMs
*Partner with Financial Advisors to strengthen coaching practices and on-the-job development
*Create scalable learning approaches that accelerate time to productivity
• Program Operations and Performance Management
*Manage program timelines, logistics, and external vendor relationships as needed
*Track and report on key performance indicators, including: Licensing pass rates, Time to productivity, Revenue and referral contributions, Client experience outcomes
*Provide actionable insights and recommendations to senior leadership to continuously improve results

Additional Essential Functions
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Bachelor's Degree

Work Experience
5 - 6 years Experience in banking, wealth management, or financial services And
2 - 3 years Experience leading programs, projects, or talent development initiatives And
2 - 3 years Demonstrated experience working with licensed roles (e.g., Series 6/7, 63/65/66) or supporting FINRA-regulated environments

Additional Knowledge, Skills and Abilities
• Proven ability to manage cross-functional partnerships and deliver results through influence
• Experience designing or scaling training, talent, or licensing programs
• Strong knowledge of retail banking and wealth collaboration models
• Ability to analyze performance data, generate insights, and drive action
• Strong coaching and facilitation skills, with experience developing talent at scale
• Highly organized with the ability to manage multiple priorities and stakeholders
• Results-oriented mindset with a focus on client experience and revenue growth

Licenses and Certifications
FINRA SIE SIE, S7, S65/66, L&H Within 1 year

About Northwest Savings Bank

Northwest Savings Bank is a full-service community bank offering a complete line of banking products and services. The bank has over 170 locations in Pennsylvania, New York, Ohio, and Maryland. Northwest Savings Bank was founded in 1896 and is headquartered in Warren, Pennsylvania. The bank offers personal and business banking services, including checking and savings accounts, loans, mortgages, and credit cards. Northwest Savings Bank is committed to providing excellent customer service and supporting the communities it serves.
Learn more about Northwest Savings Bank
Size
1,700 employees
Industry

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