LIBRARY INFORMATION OFFICER

City of Toronto • $84K — $92K *

Toronto, ON M4E 3Y1In-Person

Education, Government & Non-Profit

5 - 7 years of experience

More than 3 months ago

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Job Overview by Ladders

Qualifications

Post-secondary degree or diploma in Business, Library Science, or an equivalent combination of education/experience.
Considerable customer service experience in a high-volume environment.
Proficient in website content management, CRM software (e.g., Salesforce), and SharePoint.
Experience in business research related to small business and entrepreneurship.
Background in delivering training on online business support resources.

Responsibilities

Compile, classify, and catalog information and materials for business use.
Review electronic publications, recommend materials for purchase, and manage inventory.
Respond to information requests from the public and stakeholders by researching and distributing relevant materials.
Assist in developing policies, procedures, and training manuals for library services.
Evaluate library information needs and provide updates on issues affecting business operations.
Set up and maintain automated cataloguing systems and databases for information management.
Produce content for internal newsletters and maintain records of small business client utilization.

Benefits

Hybrid work environment offering flexibility in work location and schedule.
Commitment to creating an inclusive and accessible workplace culture.
Opportunity to assist local businesses, enhancing community economic development.
Access to ongoing training and development resources.
Supportive team environment with a focus on equity, diversity, and inclusion.

Full Job Description

Job ID: 54808
Job Category: Records & Information Management
Division & Section: Economic Development & Culture, EDC Business Growth Services
Work Location: Various (see below)
Job Type & Duration: Full-time, Permanent Vacancy
Hourly Rate and Wage Grade: $40.69 - $44.57
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 8-Jul-2025 to 22-Jul-2025
Work Locations:
North York Civic Center, 5100 Yonge Street, Toronto, Ontario, M2N 5V7 (Hybrid)
Scarborough Civic Center, 150 Borough Drive, Toronto, Ontario, M1P 4N6 (Hybrid)

Job Description:

Reporting to the Manager, Business Growth Services, the Library Information Officer is responsible for assisting businesses, responding to front counter, phone, and e-mail requests for information regarding business start-up and early-stage business development. The Library Information Officer directs clients to appropriate information services and regulatory agencies to address their information requests and facilitates business registration services as well as creates business research aids and fact sheets.

Major Responsibilities:

Compiles, classifies, and catalogues information and materials. Determines subject content and assigns appropriate headings and classification numbers to identify the material.
Reviews and assesses variety of electronic publications, recommends materials to be purchased and provides costing information. Orders approved materials and catalogues incoming materials.
Answers requests for information from the public, city staff, elected officials, libraries etc. Research and compiles materials in answer to reference inquiries. Distributes materials as appropriate and invoices for costs. Arranges inter library loans as needed.
Assists in the preparation of policies and procedures including the compilation of training manuals and subject bibliographies.
Evaluates and analyses library information needs and resources and makes recommendations. Provides continuous updates to Divisional staff of issues by scanning publications and extracting information relating to policy, programs, and issues.
Sets up and maintains automated cataloguing system and databases.
Conducts regular and annual inventory of library materials (i.e., Digital inventory)
Produces internal newsletters/bulletins on relevant materials and publications.
Circulates materials to staff (i.e., Senior Management, Province of Ontario etc.) and maintains statistical records and reports regarding small business clients utilizing services.
Organize displays in public areas using relevant posters and pamphlets.
Provides staff training and development about the use of online resources and databases and web searching.
Undertakes, organizes, and manages special projects.
Provides input into the library strategic, operational, and work plans and marketing of library information services.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Post-secondary degree or diploma in Business, Library Science or the approved equivalent combination of education and/or related experience.
Considerable experience providing customer service (in-person, telephone and email) in a high-volume service environment.
Considerable experience with website content management, using CRM software (e.g. Salesforce) and SharePoint.
Experience conducting business research related to small business and entrepreneurship.
Experience in delivering training and orientation with regards to the use of online business support resources.

You must also have:

Strong oral and written communication skills.
Exceptional customer service skills, with the ability to assist business owners by working first to accurately understand their needs and then providing the most relevant business information, resources, and referrals possible.
Technical knowledge of areas affecting business start-ups including business planning, relevant legislation/regulations, financing, basic principles of accounting, marketing, staffing and business operations.
Experience with coordinating event logistics.
Knowledge of small business resources and regulatory agencies.
Ability to multi-task with proven organizational and time management skills.
Ability to perform duties requiring independent and sound judgment, initiative, and discretion.
Excellent interpersonal skills with the ability to work within a team of professionals.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

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