Moody's Investors Service

Let's begin! Sr Associate Account Management (13746)

Moody's Investors Service • $94K — $137K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 2-4 years of experience in financial services industry
  • Knowledge of capital markets for client-facing roles
  • Preferred background in corporate finance, real estate, or similar sectors
  • Strong communication skills for customer interactions
  • Ability to manage multiple priorities and meet deadlines
  • Collaborative mindset for working with diverse teams
  • Proficiency in Microsoft Office, especially Excel and PowerPoint
  • Familiarity with CRM systems like Salesforce is a plus
  • Basic understanding of AI concepts with eagerness to learn

Responsibilities

  • Act as primary relationship manager for assigned customer portfolio
  • Utilize corporate finance knowledge to enhance client interactions
  • Resolve billing and invoice inquiries with external parties
  • Assist in fee negotiations while ensuring client satisfaction
  • Organize and participate in preparation for customer meetings
  • Support management with regional account activities and applications
  • Independently address customer inquiries with high service standards
  • Maintain customer agreements and data accuracy
  • Collaborate with Sales Support and other internal teams to resolve issues
  • Travel approximately 20% domestically for customer support

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Paid parental leave and time off policies
  • 401(k) plan with company contributions
  • Life, disability, and accident insurance
  • Discounted employee stock purchase plan
  • Tuition reimbursement for continued education
Full Job Description
Skills and Competencies
  • 2 to 4 years of relevant work experience in the financial services industry
  • Solid working knowledge of capital markets with the ability to apply this knowledge effectively in a client-facing role
  • Preferred experience within the corporate finance space, including general corporate exposure or sector-specific experience such as real estate, gaming, homebuilding or chemicals. Additional knowledge within digital infrastructure, or digital finance is a plus
  • Strong verbal, written, and interpersonal communication skills applicable to a customer-centric approach
  • Ability to manage multiple priorities, meet tight deadlines, and work effectively under guidance from management
  • C ollaborate effectively with diverse internal and external stakeholder groups
  • Proactive mindset with the ability to exercise initiative and resolve issues independently
  • Strong proficiency in Microsoft Office applications including Excel and PowerPoint
  • Experience using customer relationship management platforms such as Salesforce is preferred
  • Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use


Education
  • Undergraduate or first level degree or equivalent experience, preferably in finance, accounting, business, or economics


Responsibilities

Support regional account management activities by serving as a key point of contact for customer relationships, fee management, and service delivery under guidance from management.
  • Serve as the primary relationship manager for assigned portfolio of customers under guidance from direct manager
  • Apply corporate finance and sector knowledge, where applicable, to support client interactions, fee discussions, and meetings across relevant industries
  • Liaise with external parties to resolve data, billing, and invoice-related inquirie
  • Support fee negotiations and fee term arrangements as directed by management while maintaining customer satisfaction and retention
  • Coordinate, prepare, and participate in customer meetings including sourcing and collating relevant materials
  • Provide support to management on regional account management activities, including the ratings application process and coordination with business development and internal teams
  • Respond independently to customer queries, ensuring a high standard of customer-centric service
  • Maintain accurate customer agreements and fee information within internal databases and systems
  • Collaborate with internal teams including Sales Support, Sales Operations, Billing, and Collections to resolve customer inquiries
  • Travel domestically approximately 20% of the time to support customer and business needs


About the Team

The team is responsible for managing and supporting client relationships in the corporate finance space across the region, ensuring a high-quality customer experience throughout the ratings lifecycle. By joining the team, you will collaborate closely with colleagues across commercial, analytical, and operational functions while contributing to client retention, revenue integrity, and the continued adoption of efficient and responsible digital and AI-enabled ways of working.

For US-based roles only: the anticipated hiring base salary range for this position is $94,500.00 - $137,100.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Finance & Insurance
Founded
1900
* Ladders Estimates

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