Moody's Investors Service

Let's begin! Director Business Systems Analysis Quote-to-Cash (13968)

Moody's Investors Service$171K — $248K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Quote-to-Cash processes or Revenue Operations
  • Strong leadership skills with a track record of mentoring teams
  • Hands-on knowledge of Salesforce for Q2C processes
  • Expertise in Conga solutions for CPQ and revenue automation
  • Solid understanding of contract lifecycle and order management
  • Excellent communication skills for engaging with diverse stakeholders
  • Deep knowledge of AI tools and ethical governance in technology implementation

Responsibilities

  • Design and manage the Quote-to-Cash platform for efficient revenue processes
  • Mentor a team of Business Analysts and set operational priorities
  • Own the roadmap for Quote-to-Cash from ideation to production
  • Manage the Salesforce ecosystem focusing on pricing and order workflows
  • Oversee Conga solutions ensuring alignment with finance and product
  • Collaborate with Legal and Sales to enhance contract workflow efficiency
  • Define integration strategies across ERP and billing systems
  • Implement AI solutions and engage with cross-functional teams for alignment

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Parental leave and paid time off benefits
  • 401(k) plan with employee and employer contributions
  • Life, disability, and accident insurance coverage
  • Discounted employee stock purchase plan
  • Tuition reimbursement for continued education
Full Job Description
Skills and Competencies
  • Extensive experience in Quote-to-Cash (Q2C), Revenue Operations, Business Systems, or enterprise CRM platform leadership
  • Strong leadership and people management capabilities with a demonstrated ability to develop and mentor high-performing teams
  • Deep hands-on knowledge of Salesforce as the core platform supporting Quote-to-Cash processes
  • Proven expertise with Conga solutions including CPQ, document generation, and revenue automation tools
  • Strong understanding of contract lifecycle management (CLM), order management, and enterprise integrations with ERP, billing, and commissions systems
  • Excellent stakeholder management, communication, and facilitation skills across technical and business audiences
  • Strong UX/UI sensibility with the ability to design intuitive, user-centered enterprise workflows
  • Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

Education
  • Bachelor's degree in Business, Information Systems, Engineering, or a related field, or equivalent experience
  • MBA or advanced degree in a related field preferred
  • Relevant Salesforce certifications such as Administrator, Sales Cloud Consultant, or Platform App Builder preferred

Responsibilities

Lead the end-to-end design, delivery, and operation of the Quote-to-Cash platform to enable scalable, efficient, and user-centered revenue processes
  • Lead, mentor, and develop a team of Business Analysts and platform professionals, establishing priorities and operating rhythms that support consistent delivery
  • Own the Quote-to-Cash roadmap and delivery lifecycle from discovery through production release, ensuring alignment with business strategy and measurable outcomes
  • Serve as the primary owner of the Salesforce-based Quote-to-Cash ecosystem, including product configuration, pricing, quoting, approvals, and order management workflows
  • Oversee Conga solutions and ensure pricing logic, product catalogs, and discounting rules align with Finance and Product policies
  • Manage contract lifecycle management capabilities while partnering with Legal and Sales Operations to streamline contract workflows and improve cycle time
  • Lead order management processes and define integration strategies across ERP, commissions, fulfillment, billing, and related enterprise systems
  • Champion a user-centered design approach in partnership with UX/UI teams to deliver intuitive workflows while balancing compliance requirements
  • Identify and implement AI-enabled solutions and act as a key partner across cross-functional stakeholders to drive alignment, decision-making, and resolution of complex issues

About the Team

Our Business Systems team leads the strategy and execution of enterprise platforms that power Moody's revenue lifecycle. The team partners with Finance, Sales, Legal, Product, and Technology stakeholders to deliver scalable, integrated solutions that enhance user experience and operational efficiency. By joining this team, you will help advance Moody's transformation through innovative technologies, including AI-enabled capabilities, to modernize Quote-to-Cash and drive global business impact.

For US-based roles only: the anticipated hiring base salary range for this position is $171,100.00 - $248,050.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

About Moody's Investors Service

Moody's Investors Service is a bond credit rating business that provides research, credit rating, and financial risk analysis services. The company’s ratings and analysis track debt that covers various countries, corporate issuers, public finance issuers, and structured finance obligations. Additionally, the company also offers predictive ratings, research and investor briefings, pricing and valuation tools, and credit opinions. The company’s primary goal is to help investors analyze the credit risks associated with fixed-income securities. Moody’s Investor Service rates debt securities in several market segments related to public and commercial securities in the bond market. These include government, municipal and corporate bonds; managed investments such as money market funds, fixed-income funds, and hedge funds; financial institutions that include banks and non-bank finance companies; and asset classes in structured finance. Considered one of the Big Three credit rating agencies, Moody’s Investor Service employs approximately 6,100 people worldwide and maintains a presence in 28 countries. Moody’s Investor Service was founded by John Moody in 1999 and is headquartered in New York City, United States.

Moody's Investors Service Careers

Join the esteemed team at Moody's Investors Service, a leading global provider of credit ratings, research, and risk analysis. This is a prime opportunity to be part of a company that values professional growth, leadership, and innovation in the financial industry.

Work You’ll Do

At Moody's Investors Service, the focus is on empowering the financial community to make better decisions through high-quality, independent, and rigorous analytics. The team at Moody's Investors Service is dedicated to maintaining and enhancing the transparency, integrity, and efficiency of global markets.

Explore Job Opportunities and Internships

Moody's Investors Service offers a variety of career paths, including full-time positions and internships that provide valuable industry experience. The company is committed to fostering a culture of excellence where skilled, passionate, and solution-driven team players thrive.

Innovative Work Environment

Engage in work that matters with a team that combines deep industry expertise with innovation to deliver insights that matter to global markets. Moody's Investors Service is at the forefront of integrating cutting-edge technology and data analysis in the financial sector.

Professional Growth and Development

Moody's Investors Service believes in future-proofing careers by offering unmatched opportunities for professional development and advancement. Whether through leadership programs, diversity training, or networking events, employees are equipped to excel in their careers and contribute to the company's success.

Benefits and Culture

The culture at Moody's Investors Service is built on a foundation of respect, integrity, and inclusion. Employees enjoy comprehensive benefits designed to support their health, well-being, and financial security. The company's commitment to diversity and inclusive growth makes it a leader not just in financial services, but also as an employer of choice.

Join the Team

Discover the range of positions available, from analyst roles to leadership opportunities. Moody's Investors Service is actively hiring and looking for individuals who bring creativity, teamwork, and a strong work ethic to the table.

Prepare for Your Interview

To join Moody's Investors Service, start by tailoring your resume to highlight relevant skills and experiences. Prepare for your interview by researching the company's impact on the financial industry and come ready to discuss how your background aligns with the company's goals and values.

Stay Connected

Keep up to date with the latest from Moody's Investors Service by following their career blog. Gain insights from insiders, and stay informed about new job openings and industry news.

Career Advancement at Moody's Investors Service

With a steadfast commitment to nurturing talent and a clear path for career advancement, Moody's Investors Service remains a top choice for professionals aiming to excel in the financial sector. Explore how you can contribute to and benefit from the company's legacy of success.

Search Moody's Investors Service Jobs

Find the position that matches your skills and interests. Moody's Investors Service is looking for dedicated, curious, and innovative professionals to join their team. Explore the exciting and rewarding opportunities that await at Moody's Investors Service.
Learn more about Moody's Investors Service
Industry
Founded
1900

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