The LEO Executive Briefing Program is seeking a customer obsessed Briefing Center Coordinator to manage facility booking and logistics for the LEO Executive Briefing Center (EBC) located in Redmond, WA. The EBC Coordinator is responsible for managing request intake and logistics execution for executive briefings. They play a critical role in creating a world class customer experience for our guests, who are primarily executive level customers of LEO. This includes providing onsite logistics support for the EBC, greeting guests and escorting them to their briefing room, and carrying out setup/breakdown responsibilities for each briefing. It also includes facility coordination across security, catering, real estate and facilities, and other internal and external teams. Key job responsibilities • Ensure Executive Briefing Center is customer-ready at all times. • Prepare executive briefing resources including printed materials, supplies, and swag. Setup and breakdown of briefing rooms for each briefing. • Work from EBC Coordinator Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room. • Partner with onsite support such Security and IT to resolve ad hoc needs. • Manage briefing supply inventory and ensure all storage areas organized. • Managing catering and transportation services through vendors. • Maintain and follow operational standard operating procedures. • Collate and send weekly operations reporting. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. BASIC QUALIFICATIONS - 2+ years of program or project management experience - 3+ years of advanced Microsoft Word and Excel experience - Can show strong verbal and written communication skills - 2+ years of customer-facing environment, or 3+ years of customer-facing environment experience - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines - Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Experience managing executive customer relationships and key business stakeholders - Ability to be on-site at the Executive Briefing Center in Redmond, WA daily. PREFERRED QUALIFICATIONS - Experience in the customer service industry or leading customer experience improvements - Experience collaborating and influencing multiple teams across multiple organizations - Experience in problem solving and delivering results - 1+ years of Microsoft Outlook management and rule creation experience - Experience with productivity and communications tools including Microsoft Office products and applications - BS/BA degree in hospitality, international relations, marketing, or equivalent related experience. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Redmond - 80,200.00 - 97,400.00 USD annually