Intuit Inc

Lending Program Manager

Intuit Inc • $100K — $120K *
Charlotte, NC 28269In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years' experience in consumer lending, servicing and collections operations
  • Knowledge of consumer lending regulatory requirements (FCRA, FDCPA, ECOA, UDAAP)
  • Strong understanding of Metro2 furnishing and dispute management process
  • Experience in managing operational escalations and process improvement initiatives
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills with a focus on identifying operational trends
  • Ability to multitask in a dynamic and fast-paced environment

Responsibilities

  • Lead operational initiatives across servicing, collections, and member support
  • Develop and optimize operational workflows and controls for consumer lending
  • Support delinquency management and borrower communication strategies
  • Collaborate with teams to enhance member experience and operational quality
  • Manage operational processes related to credit reporting and dispute management
  • Assist in building scalable operations frameworks for lending servicing activities
  • Oversee vendor relationships and ensure performance monitoring standards

Benefits

  • Competitive compensation package
  • Performance-based cash bonuses and equity rewards
  • Comprehensive benefits programs
  • Focus on fair pay practices across employee demographics
Full Job Description
As a Lending Program Manager within the Money Operations Lending team, you will ensure we are effectively prepared to support all upcoming product launches, releases, and programs. You will own launch readiness, the customer feedback loop, and operational efficiency within Money Operations for your assigned projects.

The ideal candidate is an adept program and project manager capable of driving multiple complex initiatives simultaneously. This role is perfect for someone who is passionate about collaborating cross-functionally to improve the Money Operations experience, thrives in a fast-paced environment, and is a skilled influencer.

Responsibilities
  • Servicing & Collections Operations
    • Lead and support operational initiatives across servicing, collections, member support, disputes, and operational remediation activities.
    • Develop and optimize operational workflows, controls, SLAs, servicing procedures, and governance processes supporting consumer lending operations.
    • Support operational strategies related to delinquency management, repayment support, hardship programs, borrower communications, and servicing operations.
    • Partner with Customer Success and Servicing teams to improve member experience, operational quality, and issue resolution processes
  • Credit Bureau Reporting & Member Remediation
    • Support operational processes related to Metro 2 furnishing, account corrections, dispute escalation management, and servicing-related reporting investigations
    • Assist with building a scalable operations frameworks, workflows, controls, SLA's and governance process supporting lending servicing credit furnishing activities
    • Oversee operational governance related to borrower disputes, tradeline accuracy, furnishing controls, and borrower remediation activities
    • Monitor operational trends related to disputes, complaints, furnishing accuracy, and borrower escalations to support continuous operational improvement
    • Collaborate with Compliance, Legal, Risk, Product and Operations teams to ensure furnishing practices comply with FCRA, CDIA, UDAAP, and partner-bank requirements
  • Vendor and Cross-Functional Lending Operations Support
    • Manage relationships with servicing vendors, collection agencies, BPOs, and operational support partners.
    • Monitor and assist with vendor oversight processes, operational scorecards, reporting standards, and performance monitoring frameworks.
    • Support implementation of new lending products, operational testing, servicing


Qualifications
  • 5+ years' experience in consumer lending, servicing and collections operations
  • Knowledge of FCRA, FDCPA, ECOA, UDAAP, and consumer lending regulatory requirements.
  • Strong understanding of Metro2 furnishing, consumer reporting operations, and dispute management process
  • Experience managing operational escalations, process improvement initiatives, or operational remediation efforts
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills with experience identifying operational trends and root causes
  • Able to work in a dynamic, ever changing environment with a sense of urgency. Proven ability to multitask and manage multiple projects
  • Ability to establish and foster critical relationships with cross-functional stakeholders
  • Self-motivated and ability to work proactively and take the initiative


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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