TeleTech

Learning Specialist & Product Coordinator

TeleTech$53K — $108K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in strategic workforce management.
  • Experience in continuing education and training development.
  • Active TS/SCI clearance required; willingness to take a polygraph exam is essential.
  • A Bachelor’s degree is mandatory.
  • Understanding of the Intelligence Community (IC) is a plus.

Responsibilities

  • Design and implement learning courses and programs tailored for the organization.
  • Evaluate the effectiveness of existing learning solutions and make improvements.
  • Apply industry knowledge to address a variety of moderate complexity issues.
  • Develop innovative solutions for training and development challenges.
  • Guide and review junior employees' work depending on needs.

Benefits

  • Comprehensive health, life, and disability insurance packages.
  • Financial and retirement benefits catered to employee needs.
  • Paid leave and professional development opportunities available.
  • Tuition assistance to support ongoing education.
  • Recognition awards program to celebrate exceptional employee performance.
Full Job Description
Learning Specialist & Product Coordinator
The Opportunity:

Design, implement, and evaluate an organization's learning courses and programs. Apply specific functional knowledge and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance. May review or guide activities of more junior employees.

You Have:
  • 5+ years of experience with strategic workforce management
  • Experience with continuing education and training development
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Bachelor's degree


Nice If You Have:
  • Knowledge of the Intelligence Community (IC)
  • TS/SCI clearance with a polygraph


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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