Southwest Airlines

Learning Program Manager

Southwest Airlines • $103K — $115K *
Dallas, TX 75217In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Learning Program Management or similar role
  • Strong understanding of learning management systems (LMS)
  • Proficient in project management tools such as Jira or Trello
  • Experience in developing and evolving training programs
  • Ability to assess and prioritize project value
  • Excellent communication skills with internal stakeholders
  • Strong organizational skills with minimal complexity

Responsibilities

  • Lead the intake and assessment of new learning initiatives
  • Maintain and refine training programs for efficiency and impact
  • Manage projects from start to finish on time and within budget
  • Administer learning programs via LMS and report on progress
  • Facilitate effective communication across teams using Microsoft tools
  • Identify automation opportunities to enhance learning processes
  • Monitor program performance and ensure cost-effectiveness

Benefits

  • Free flights for employees and eligible dependents
  • Up to 9.3% company contribution to retirement savings plan
  • Potential annual ProfitSharing based on company profits
  • Comprehensive health insurance options including pet coverage
  • Immediate health plan coverage starting from the first day of employment
Full Job Description
Department:
SWA University

Job Description:

As a Learning Program Manager supporting the Safety & Security Team, you'll lead the intake, analysis, and execution of learning initiatives that build critical capabilities across safety, security, and regulatory programs. You'll partner with cross-functional stakeholders to identify business needs, develop effective training solutions, and ensure learning programs are delivered efficiently and produce measurable results. This role requires a resourceful, action-oriented professional who thrives in a fast-paced environment, takes initiative, navigates ambiguity with confidence, and continuously seeks simple, cost-effective ways to drive learning impact and operational excellence.

Additional Details
  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals
  • Maintain and update learning programs using a lean, value-driven approach-cutting redundant or low-impact content
  • Manage projects end-to-end using simple, effective project plans, ensuring on-time, on-budget delivery
  • Use LMS to administer programs, track learner progress, manage compliance, and generate reporting
  • Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused
  • Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features
  • Track, document, and escalate risks proactively-mitigating potential issues before they impact delivery
  • Monitor and manage program performance and resource usage to ensure cost-efficiency and measurable outcomes
  • Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations


Knowledge, Skills and Abilities
  • Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting
  • Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives
  • Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration
  • Ability to identify process inefficiencies and implement automation or streamlined solutions
  • Ability to manage multiple projects or programs simultaneously without added complexity
  • Clear, concise communicator who can align teams and stakeholders without over-communicating
  • Ability to assess project and program value, eliminating low-impact efforts and focusing on ROI
  • Strong organizational skills with the ability to prioritize and execute with minimal waste
  • Analytical mindset to use feedback, data, and performance metrics to inform decisions


Education
  • Required: High School Diploma or GED


Experience
  • Required: Advanced-level experience, seasoned and specialized knowledge in:
    • Learning Program Management, Instructional Operations, or Project Coordination
    • Maintaining and evolving training programs in a fast-paced, cost-conscious environment
    • Executing projects from intake through delivery with a focus on speed and simplicity
    • Using LMS platforms and automating business processes to increase operational efficiency
    • Aligning with cross-functional teams and communicating with internal business partners


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines


Pay & Benefits:
  • Competitive market salary from $103,750 per year to $115,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.


Benefits you'll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more Benefits you'll love: Benefits | Southwest Careers


*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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