Job Function: Quality Job Sub Function: Quality Training Job Category: Professional All Job Posting Locations: Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States Job Description: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at We are searching for the best talent for aLearning Experience Leadto be locatedin Pittsburgh, PA; Raleigh, NC;Charlotte, NC;Orlando, FL; Phoenix, AZ; Horsham, PAor Dallas, TX. Purpose: The Learning Experience Lead supports Patient Service Center (PSC) by designing, executing, andoptimizinglearning communications and delivery strategies that drive adoption, readiness, and learner experience. This role ensures learning initiativesfrom onboarding to process updatesare clearly communicated, effectively deployed, and aligned with operational needs. Responsibilities: Learning Communications Strategy & Execution New hire onboarding curriculums Training updates and refresher trainings Process changes and business-critical updates Create clear, actionable communication materials (announcements, job aids, leader talking points, reinforcement messaging) to support learning initiatives Identifyandleveragemultiple communication channels (LMS, email, Teams, etc.) to ensure effective delivery, visibility, and trackability of messaging Training Rollout & Delivery Support Lead end-to-end training rollout communication plans aligned to program timelines Partner with instructional designers, trainers, and LMS administrators to ensure all learning deliverables are reviewed, approved, and ready for deployment Ensure LMS communications and notifications support successful training adoption and completion Support execution of the training strategy with delivery teams, ensuring alignment to learner needs and operational readiness Compliance & Learning Systems Coordination Utilize Veeva Vault tosubmittraining deliverables for legal and compliance review Track approval progress, manage feedback cycles, and ensure timelines are met Maintain version control and ensure all materials meet regulatory and organizational standards Learner Experience & Continuous Improvement Drive innovative approaches to onboarding and learning experiences to improve engagement and efficiency Ensure trainer readiness through proactive scheduling, communication, and alignment on materials and expectations Monitor learner satisfaction and feedback to continuously improve training effectiveness and experience Identifyopportunities to streamline processes, improve efficiency, and enhance communication impact Other: Other responsibilities asrequired Up to 20%travelmay berequired. Required Qualifications Bachelors degree in a related field 4+ years of experience in learning experience design, learning communications, training delivery support, or related roles Strong writing and communication skills with the ability to translate complex information into clear, actionable messaging Experience managing multiple projects and stakeholders in a fast-paced environment Proficiencyin Microsoft Office tools (Teams, SharePoint, Word, PowerPoint, Excel) Experience with project management tools (MS Project, Planner, Asana, Monday.com or similar) Preferred Qualifications Experience with Veeva Vault or similar compliance/approval systems in regulated environments Experience supporting onboarding, training delivery, or learning operations Background in healthcare, life sciences, or contact center environments Experience with AI / technology applications tooptimizecommunications. #Li-Remote Required Skills: Preferred Skills: Analytical Reasoning, Business Behavior, Business Savvy, Compliance Management, Continuous Improvement, Continuous Quality Improvement (CQI), Data Reporting, Goal Attainment, Healthcare Facilities Management, Problem Solving, Process Optimization, Project Management, Quality Assurance (QA), Quality Control (QC), Quality Standards, Training Administration, Training Delivery Methods, Training Needs Analysis (TNA), Training People