Experience in Agile environments with cross-functional teamwork.
Responsibilities
Collaborate with cross-functional teams to understand product features.
Translate requirements into engaging learning experiences for diverse audiences.
Design and develop various training materials including e-learning courses and manuals.
Create structured learning paths and onboarding programs for different stakeholders.
Develop assessments and certification programs to gauge learner proficiency.
Partner with Product teams for effective support during new launches.
Maintain up-to-date training content in the LMS, aligning with product updates.
Conduct training sessions and evaluate their effectiveness through feedback and analytics.
Benefits
Opportunities for professional development and continuous learning.
Access to the latest features and tools in instructional design.
Collaborative work environment with cross-functional teams.
Ability to contribute to impactful customer training and education initiatives.
Flexible hours and potential for remote work options.
Full Job Description
Responsibilities
Collaborate with Product Managers, Business Analysts, Solution Consultants, and Subject Matter Experts (SMEs) to understand product functionality, enhancements, and release roadmaps.
Translate business and technical product requirements into engaging learning experiences for internal employees, partners, and customers.
Design, develop, and maintain e-learning courses, instructor-led training materials, videos, simulations, user guides, quick reference guides, and knowledge articles.
Create structured learning paths and onboarding programs for consultants, customer support teams, implementation partners, and customers.
Develop product certification programs, assessments, and knowledge checks to evaluate learner understanding and proficiency.
Partner with Product and Customer Success teams to support new product launches by creating enablement materials and training programs.
Manage and maintain training content within the Learning Management System (LMS), ensuring materials remain current and aligned with product releases.
Conduct needs assessments and gather stakeholder feedback to identify learning gaps and opportunities for continuous improvement.
Facilitate virtual and instructor-led training sessions as required for employees, customers, and partners.
Monitor training effectiveness through learner feedback, assessment results, and learning analytics, making recommendations for content enhancements.
Ensure all training materials adhere to company branding, instructional design best practices, and adult learning principles.
Support customer adoption initiatives by creating scalable training resources that improve product knowledge and user engagement.
Qualifications
Degree in Education, Instructional Design, Learning & Development, Business, Communications, Technology, or a related field.
3+ years of experience in instructional design, training development, learning & enablement, customer education, or a related role.
Experience developing training content for software products, SaaS platforms, enterprise applications, or technology solutions.
Strong ability to understand technical concepts and translate them into clear, engaging, learner-focused content.
Experience creating e-learning courses using authoring tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, or similar platforms.
Familiarity with Learning Management Systems (LMS), preferably SAP SuccessFactors Learning.
Understanding of adult learning principles, instructional design methodologies, and learning evaluation techniques.
Excellent written, verbal, and presentation skills.
Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
Experience working in Agile product environments and collaborating with cross-functional teams.
Knowledge of SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP S/4HANA, or SAP Ariba is considered a strong asset.
Preferred Skills
Experience developing customer-facing education programs and certification pathways.
Familiarity with video creation, screen recording, and multimedia learning content development.
Experience supporting product launch, adoption, and change management initiatives.
Knowledge of SCORM, xAPI, and learning content publishing standards.
