Learning & Enablement ConsultantLocation: RemoteThe OpportunityToolio is expanding, and we are seeking a Learning & Enablement Consultant who has a strong planning background and understands the workflows needed to be successful. We want someone who connects dots, asks why things work the way they do, and genuinely likes understanding how a system fits together.
You will contribute directly to the content, help articles, and webinars that support the full customer journey. This is an execution-focused role for someone who cares as much about why a customer should use a feature as how to click through it. Every training you help build should end with a customer who can answer: how do I apply this to my business tomorrow?
You'll work closely with customer success and product to make sure customers walk away confident and capable. This is a strong fit for someone who wants to build the discipline of customer education at a growing SaaS company, with real ownership over the materials and programs that shape how thousands of users experience the product.
Ideal Candidate- Experience in Retail Planning or Merchandising with a strong grasp of Open-to-Buy, Assortment Planning, and Allocation concepts.
- You're confident presenting planning or merchandising concepts to stakeholders at all levels and can tailor your message to each audience.
- You're passionate about the changing retail landscape and realize the role that technology plays in helping retailers succeed in the future state of retail
- You believe that spreadsheets are a thing of the past, and planning and merchandising deserve better tools and technology to help them make faster, data-driven decisions
- You want the ability to leverage your planning and merchandising knowledge in a new and exciting that will allow you to help other retailers succeed
- Appetite to work in a fast-paced startup environment and wear multiple hats. You are comfortable moving quickly, wearing multiple hats, and embracing a role that extends far beyond traditional retail planning responsibilities.
- Familiarity with merchandising techstacks and integrations like (Blue Yonder/JDA, O9, Netsuite, Snowflake, Shopify) is a big plus.
- Comfortable building and maintaining structured content: training decks, help articles, certification materials, and webinar programs, and keeping them current as the product changes.
- A strong cross-functional collaborator who partners naturally with Solution Consulting, Customer Success, Sales, and Product.
What You'll DoTraining Delivery & Content- Deliver live and recorded training for customers, partners, and internal teams; maintain Toolio Academy courses, assessments, and certifications.
- Contribute to and help maintain the centralized training content library, help center articles, and webinar materials.
- Update training content to reflect new features and best practices.
Post-Live Customer Engagement- Stay engaged with live customers post-implementation, serving as a second chair or delivering targeted training.
- Observe how training lands in practice, identify where confusion or gaps show up, and feed those insights back into the content library and help center.
Internal Enablement & Cross-Functional Partnership- Support internal training sessions for Solution Consulting, Customer Success, Sales, and Support so the field is trained on new features.
Continuous Improvement- Gather feedback from customers and internal teams, and route it into the training content and help center review process.
- Support pre-release testing of new features against training materials, help articles, and Academy content.
- Help track core enablement metrics, including training completion, session satisfaction, and post-training feature adoption, to show what's working and what needs to evolve.
