ICU Medical Inc.

Learning & Development Partner, Infusion Systems

ICU Medical Inc. • $90K — $120K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; BSN preferred
  • 8+ years in sales, clinical, or sales effectiveness
  • 3+ years of direct sales experience, ideally with large volume infusion pumps
  • 3+ years in sales training or related fields preferred
  • 3+ years of clinical experience strongly preferred
  • Strong understanding of adult learning principles and methodologies
  • Experience in developing education and coaching programs

Responsibilities

  • Drive sales excellence by enhancing knowledge and skills of commercial teams
  • Collaborate with cross-functional teams to assess and develop educational needs
  • Analyze effectiveness of education programs using metrics and feedback
  • Create and deliver educational solutions aligned with market strategies
  • Act as a subject matter expert in content development for various audiences
  • Conduct assessments to validate educational outcomes and capture metrics
  • Engage in ride-alongs with sales representatives for coaching and support

Benefits

  • Flexible remote work options; must reside outside certain states
  • Opportunities for professional growth and development
  • Engagement in Environmental, Health, and Safety initiatives
  • Collaboration with cross-functional teams
  • Travel opportunities for field training and education delivery
Full Job Description
Job Description

Position Summary

The Learning & Development Partner (L&D Partner) primarily provides education and coaching to customer facing sales professionals to reduce the learning curve and help the organization achieve its business goals. Topics include product education, sales skills education and coaching, clinical knowledge and insights, sales management education, and sales effectiveness education. The L&D Partner acts as a subject-matter expert for ICU Medical's Infusion Systems team to support educational content development for customer-facing and internal education programs and occasionally provides education expertise and support to other internal departments to support their education & onboarding initiatives.

Essential Duties & Responsibilities
  • Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, clinical knowledge, industry insights and trends, sales skills, territory management and account planning skills. Enhance the sales management effectiveness through enhancing their leadership and management competencies, including but not limited to team development, coaching, business planning and forecasting.
  • Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs. Develop and deploy education solutions that blend e-learning, instructor-led, virtual education, self-study, and on-the job education.
  • Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.
  • Work cross-functionally to develop and deliver education and product support programs to meet new product launch strategies aligned to global marketing strategies and regional sales goals for both internal and external needs, as appropriate. Work cross-functionally to develop and deliver education that adheres to adult learning best practices to effectively onboard new sales professionals and commercial employees to ensure reduced ramp up time to productivity.
  • Act as a subject matter expert to develop education content for internal and external audiences, working closely with Instructional Designers, & downstream marketing team following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements.
  • Conduct knowledge and skill assessments to validate course learning objectives have been achieved. Work with Education Coordinators to ensure all course metrics are captured.
  • Write post education reports that outline strengths and areas of improvement for each participant to ensure continued development and coaching from the participants manager.
  • Work closely with field sales management to identify, develop & support field sales trainers.
  • Partner with other sales L&D team members to deliver Sales Force effectiveness and Sales Management Excellence Courses such as coaching, leadership, onboarding, and recruiting, etc. Partner with Education Coordinators to ensure all required logistics, materials and equipment are available for the education class.
  • Conduct ride alongs with sales representatives to coach their sales effectiveness and product acumen
  • This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).
  • Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.
  • Other duties as assigned by supervisor.


Knowledge & Skills
  • Knowledge of medical devices/healthcare industry strongly preferred.
  • Knowledge of education principles and techniques, such as adult learning principles, Instructional methodology, train the trainer, blended learning, and e-learning.
  • Skill in developing education and coaching programs and curriculum to meet individual and group.
  • Excellent verbal, written, and presentation skills.
  • Ability to establish relationships and collaborate with cross functional colleagues to accomplish department goals.
  • Self-directed, flexible, and able to prioritize workload.
  • Ability to meet deadlines and project goals.
  • Advanced skills in PowerPoint and Word, Beginner in Excel.


Minimum Qualifications, Education & Experience
  • Must be at least 18 years of age
  • Bachelor's degree from an accredited college or university is required. BSN Preferred.
  • Demonstrated track record of sales success
  • 8+ years of related experience in sales, clinical, and/or sales effectiveness
  • 3+ years required direct sales experience, preferably promoting large volume infusion pumps
  • 3+ years preferred experience in sales effectiveness, sales training, or related field
  • 3+ years clinical experience strongly preferred


Work Environment
  • This is largely a sedentary role.
  • This job operates in a professional office environment and routinely uses standard office equipment.
  • Typically requires travel 20-50% of the time


This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

About ICU Medical Inc.

ICU Medical, Inc. is a global medical device company that develops, manufactures, and sells innovative medical products used in vascular therapy, oncology, and critical care applications. The company's products are designed to improve patient outcomes by helping prevent bloodstream infections and protecting healthcare workers and patients from exposure to infectious diseases or hazardous drugs. ICU Medical's product portfolio includes needlefree connectors, closed system transfer devices, and other medical devices and accessories. The company has operations in North America, Europe, and Asia and employs over 5,100 people worldwide.
Learn more about ICU Medical Inc.
Size
8,500 employees
Market Cap
$3.7 billion
Industry
Healthcare
Net Income
$86.8 million
Founded
1984
5 Year Trend
+28.3%
Revenue
$1.2 billion
NASDAQ
ICUI
* Ladders Estimates

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