About the RoleWe're looking for a Learning Designer to build the instructional infrastructure that powers Mercor's human data operations - both for our internal teams and the thousands of talent experts who execute complex AI training tasks.
Your work will span three key areas:- Project-level instructional design:
- Review and improve project guidelines, rubrics, and instruction documents to maximize clarity and task performance for our talent experts to complete data annotation and evaluation work
- Transform complex task specifications into well-structured instructional materials that talent experts can follow accurately
- Partner with project teams to identify where documentation gaps are causing quality issues and design solutions
- Centralized learning academies:
- Build centralized academy programs for complex data types related to post-training for LLMs
- Create structured upskilling pathways that prepare talent experts for increasingly sophisticated project work
- Develop assessments and certification frameworks that validate readiness for specific project types
- Internal training systems:
- Design and develop training curricula for internal Mercor employees across the full project lifecycle - from onboarding fundamentals to advanced client-facing skills
- Build competency-based learning paths that progress from foundational concepts to applied expertise
- Develop evaluation and certification systems to ensure consistent quality and skill development across teams
You'll be designing learning experiences that develop genuine expertise, whether that's teaching an SPL to run a client conversation or helping a talent expert understand the nuances of turning their expertise into a rubric that can evaluate LLM responses. Your work directly impacts the quality of data that trains frontier AI systems.
What We're Looking For- 2+ years of experience in learning design, instructional design, curriculum development, or technical writing
- Strong pedagogical foundation - you understand how people actually learn and can design experiences that build real skills, not just surface familiarity
- Excellent writing and communication skills - you can make complex concepts clear and actionable for diverse audiences
- Experience creating task documentation or procedural guides - you know how to write instructions that people can actually follow
- Ability to diagnose instructional problems - when task quality suffers, you can identify whether it's a training gap, a documentation issue, or something else
- Experience creating multi-format content (written documentation, video, interactive exercises, assessments)
- Comfort with ambiguity and rapid iteration - we're building systems in a fast-moving environment, and you'll need to ship and improve continuously
- Systems thinking orientation - you see how individual skills connect to broader operational excellence
Nice to Have- Experience in tech, AI/ML, or data operations environments
- Experience building training programs at high-growth startups
- Background in teaching, coaching, or educational leadership
- Familiarity with data annotation, labeling, or evaluation workflows
- Background in training for client-facing or sales roles
