Learning & Development Manager

Overview

We are seeking a strategic, hands-on Learning & Development Manager to build the capabilities, tools, and learning experiences that support organizational effectiveness, operational consistency, and workforce readiness across a distributed and evolving business environment.

The Learning & Development Manager will partner closely with Operations leadership, people managers, Human Resources, and functional subject matter experts to identify capability gaps and translate business priorities into scalable onboarding, process training, compliance and regulatory learning, leadership development, and reinforcement programs. This role owns the design, delivery, and continuous improvement of learning solutions that improve role readiness, strengthen manager effectiveness, support consistent execution across teams, locations, and working styles, and reinforce strong people management practices across the organization.

The successful candidate will bring strong expertise in adult learning, organizational development, and AI-enabled content creation. They will create modern, data-informed development experiences-including playbooks, manager toolkits, role-based learning paths, remote learning resources, and just-in-time job aids-that strengthen operational performance, support multiple managers, and build a culture of continuous learning across the organization.

Key Responsibilities

Learning & Development / Operational Readiness

• Design and deliver scalable onboarding and role-readiness programs that improve time to proficiency, support consistent execution, and reinforce core operational processes across teams

• Develop role-based curricula for frontline employees, support teams, and people managers, including systems training, process knowledge, compliance and regulatory requirements, service standards, leadership expectations, and decision-making frameworks

• Create and continuously improve learning assets such as process guides, playbooks, manager toolkits, job aids, remote learning modules, and microlearning resources that support multiple ways of performing the same work while maintaining operational standards

• Leverage AI capabilities to accelerate content development, personalize learning paths, generate role-based practice scenarios, support knowledge discovery, and improve access to learning resources for employees and managers

• Evaluate and apply modern learning technologies, including learning platforms, virtual delivery tools, and AI-assisted workflow solutions to scale program delivery, learner engagement, and remote access to development resources

• Facilitate in-person and virtual training sessions, reinforcement workshops, leadership training for managers, and manager coaching experiences that support distributed teams, varied learning needs, and long-term adoption of operational practices

Organizational Partnership & Business Support

• Partner with leaders across functions to identify performance gaps, prioritize capability needs, and align learning strategies to operational goals, service expectations, and business priorities

• Translate business processes, policy updates, system changes, and team-specific workflows into actionable learning plans for new hires, tenured employees, and managers

• Collaborate cross-functionally with Operations, HR, Compliance, Technology, and business partners to ensure learning content is accurate, relevant, and aligned to organizational standards, regulatory requirements, and operational success measures

• Build role clarity and performance expectations by defining core competencies, critical behaviors, and success profiles that support effective execution across different teams and reporting structures

• Serve as a trusted advisor to managers on learning strategy, reinforcement planning, and approaches that support consistency while recognizing that multiple teams may complete the same work through different but effective methods
• Design and lead compliance and regulatory training programs, along with leadership development for managers, to strengthen accountability, support sound decision-making, and reinforce operational success across teams

Change Management & AI Adoption

• Lead learning support for new processes, system updates, policy changes, organizational transformations, and workflow improvements that affect team effectiveness and operational execution

• Drive adoption of AI-enabled tools and remote learning solutions by designing practical training, usage guidance, governance guardrails, and reinforcement strategies for employees and managers

• Equip managers with communication plans, job aids, coaching resources, and facilitation tools needed to support change, reinforce expectations, and guide teams through varied operational practices

Data, Insights & Program Effectiveness

• Use data and insights such as training participation, proficiency trends, quality outcomes, employee engagement, process adherence, and internal mobility to diagnose issues, prioritize investments, and measure program impact

• Establish accountability and define success metrics for programs, including adoption, proficiency, behavior change, learner confidence, and business results

People Management & Leadership Skills

• Demonstrated background managing, coaching, and developing employees or people managers in a business, operations, training, or workforce enablement environment
• Ability to build trust, provide clear expectations, deliver constructive feedback, support performance improvement, and reinforce accountability in a way that promotes employee growth and team effectiveness

• Experience supporting managers through employee development conversations, change adoption, team communication, conflict resolution, and consistent application of performance expectations
• Strong emotional intelligence, communication judgment, and leadership presence, with the ability to guide teams through sensitive topics, organizational change, and varied working styles

Qualifications

Candidates should bring experience in the following areas:

• Demonstrated experience leading Learning & Development, organizational training, or workforce capability programs in a fast-paced business environment

• Strong understanding of operational processes, workforce performance drivers, and the influence of managers on team effectiveness and execution consistency

• Proven ability to conduct needs assessments, design curricula, facilitate training, and evaluate learning effectiveness using business and learner data

• Experience creating scalable learning content such as process guides, onboarding materials, workshop content, coaching frameworks, and digital learning assets for both in-person and remote audiences

• Familiarity with AI tools and workflows for content creation, learning personalization, coaching support, and knowledge management, with sound judgment on appropriate and responsible use

• Strong facilitation, presentation, and stakeholder management skills, with the ability to influence leaders, support multiple managers, and engage learners across a range of roles and locations

• Analytical mindset with experience using metrics such as training adoption, proficiency, quality outcomes, behavior change, and employee readiness to improve programs

• Proficiency with learning platforms, content authoring tools, reporting systems, virtual collaboration tools, and Microsoft 365 applications

• Excellent program and project management skills, with the ability to manage competing priorities and deliver high-quality learning solutions under time constraints

Education & Experience

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, Communications, or a related field

• 7+ years of progressive experience in learning and development, organizational training, workforce development, or a closely related field

• Experience supporting operational teams and building programs that improve onboarding, manager effectiveness, remote learning access, and consistent performance across diverse workgroups

• Prior people management experience, including coaching employees, supporting manager capability, addressing performance needs, and helping teams navigate change, is strongly preferred

Preferred Qualifications

• Hands-on experience with modern learning platforms, content authoring tools, virtual facilitation tools, and workforce learning technologies

• Demonstrated success driving adoption of AI-enabled tools or building AI-assisted learning content and workflows

• CPTD, ATD, SHRM, or other relevant professional certification

• Experience in operational learning, workforce enablement, or training within financial services, mortgage, real estate, or other regulated environments

• Experience leading teams directly or partnering closely with people leaders to strengthen coaching, accountability, employee engagement, and performance consistency

Additional Information

• Travel: Up to 15% travel may be required for training delivery, leader sessions, and business partnership activities

The good faith base salary [or wage] range for this role at the time of posting and hire is $90,200 - $150,300 per year. Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate's qualifications, skills, competencies, experience, and geographic location.

In addition to base salary, this position is eligible for : bonus.

Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):

• Medical, dental, and vision insurance.
• Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
• Paid Time Off (PTO), including 12 paid holidays.