We are seeking an enthusiastic, detail-oriented professional to join our People Ops Team as a Leadership & Professional Development Coordinator. You will coordinate and deliver world-class learning experiences for Jump employees while driving operational excellence through process improvements and AI-enabled efficiency. This role is US-based but includes global coordination for EMEA regions, supporting remote program planning, vendor contracts, and logistics that don't require on-the-ground presence.
As Jump's Leadership and Professional Development function continues to evolve, this role offers future growth opportunities to expand scope and impact into LMS ownership, program design, learning strategy, and new hire onboarding, all from a global perspective.
What You'll Do:Coordinate learning programs end-to-end:- Manage firmwide onboarding programs, leadership and professional development programs, and technical training coordination, including scheduling, participant communications, materials preparation, venue management, and completion tracking across regions.
- Leverage the firm's Learning Management System (LMS) to streamline enrollment, rosters, reporting, and the overall learner experience.
- Lead global vendor management and budget tracking, including contracts, invoices, and spend monitoring.
- Support EMEA program coordination remotely, partnering with regional stakeholders across time zones.
Partner with stakeholders:- Collaborate with internal teams (HRBPs, business leads) and external vendors (coaches, facilitators) to ensure high-quality learning outcomes.
- Support the Speaker Series program, including scheduling guest speakers, managing logistics, and ensuring seamless execution.
- Serve as the point of contact during live, virtual, and hybrid programs, troubleshooting in real-time.
Drive efficiency and continuous improvement:- Identify and implement process improvements, including streamlining workflows, automating tasks, and creating reusable templates that reduce manual effort.
- Leverage AI tools (Claude, Cowork) to accelerate operations, including content curation, communications, data analysis, and workflow automation.
- Own the program feedback process to identify trends, areas of success, and areas of opportunity for future initiatives.
- Create and maintain L&D governance frameworks, documentation, and reporting on internal platforms (Confluence), establishing quality standards and on-going review practices.
- Other duties as assigned or needed.
Skills You'll Need:- 3-5+ years of experience in program/project coordination, L&D operations, HR, or similar fast-paced environment.
- Exceptional organizational skills with the ability to manage competing priorities and meet deadlines.
- Proven attention to detail with a focus on quality; reviews own work for accuracy, considers potential gaps, and balances speed with thoroughness.
- Business-oriented mindset with the ability to connect operational work to broader outcomes (employee experience, program effectiveness, talent retention).
- Excellent written and verbal communication across all levels and functions.
- Strong analytical skills and comfort with data interpretation.
- Collaborative yet accountable; thinks strategically when executing details.
- Experience with a Learning Management System (LMS) preferred; comfort using AI tools (ChatGPT, Claude, Copilot) a plus.
- Bachelor's Degree or equivalent relevant and practical experience.
- Reliable and predictable availability.
Benefits - Overtime eligibility
- Discretionary bonus eligibility
- Medical, dental, and vision insurance
- HSA, FSA, and Dependent Care options
- Employer Paid Group Term Life and AD&D Insurance
- Voluntary Life & AD&D insurance
- Paid vacation plus paid holidays
- Retirement plan with employer match
- Paid parental leave
- Wellness Programs
Annual Base Salary Range
$95,000-$105,000 USD
