Qualifications

• 4+ years in customer-facing roles, leadership experience preferred
• Proficient in Mac/Dell systems and order management software
• Detail-focused to ensure first-class service
• Ability to multitask, prioritize and solve problems creatively
• Strong relational skills with individuals at all levels
• Eager to learn from feedback for continuous improvement
• Superior interpersonal and leadership skills
• Highly organized and results-oriented
• Excellent verbal and written communication skills
• High energy with capacity to motivate others
• Flexible to work evenings, weekends, and holidays

Responsibilities

• Live and embody RH's vision, values and beliefs
• Engage customers through polished communication and professionalism
• Enhance customer satisfaction and revenue via product knowledge and service
• Lead team to understand RH's design philosophy and product range
• Understand and meet luxury service expectations for clients
• Cultivate ownership and accountability within the team
• Educate and inspire associates toward service excellence and career growth
• Collaborate with cross-functional partners to enhance customer experience
• Identify and resolve complex service challenges and performance issues

Benefits

• Opportunity for professional growth and career development
• Collaborative and creative work environment
• Focus on team culture and servant leadership
• Involvement in shaping luxury customer experiences
• Access to a network of talented industry professionals
• Commitment to enhancing personal and professional skills
• Work for a brand known for exceptional service and quality