SUMMARY: The Lead Operator supports the Regional Operations Supervisor in overseeing daily operational activities. Key responsibilities include providing administrative assistance, contributing to required reporting, and offering on-site guidance to operations staff. The role also involves work order entry, execution, and follow-up, as well as providing feedback on treatment plant performance and employee development. Reporting directly to the Regional Operations Supervisor, the Lead Operator plays a vital role in succession planning for the team and assumes supervisory responsibilities in the supervisor's absence.
DUTIES AND RESPONSIBILITIES:Leadership and Mentorship- Provide technical leadership, mentoring, and on-the-job training to Operators, Operators-in-Training, and Lead Operators
- Support onboarding and development of operations staff
- Reinforce operational standards, accountability, and best practices
- Provide input to management on staff performance, training needs, and operational readiness
- Promote a strong culture of safety, teamwork, and operational excellence.
Regulatory Compliance and Documentation- Ensure compliance with all federal, state, and local environmental regulations and SPDES permit requirements
- Support and participate in regulatory inspections, audits, and agency interactions
- Assist with preparation, review, and submission of Discharge Monitoring Reports (DMRs) and DMR reporting
- Maintain accurate and complete operational, maintenance, and compliance records
- Ensure adherence to site-specific Standard Operating Procedures (SOPs), including client-provided SOP manuals
Process Optimization and Technical Excellence- Lead process control testing and operational adjustments based on laboratory results and operational data
- Utilize laboratory testing to maintain and improve treatment performance
- Support the development, refinement, and implementation of SOPs to improve consistency, efficiency, and reliability
- Assist with diagnostics, troubleshooting, and stabilization of underperforming or transitioning facilities
Safety and Environmental Compliance- Enforce compliance with all NSU and site-specific health and safety programs
- Follow and support implementation of site-specific Written Safety Plans and client Health and Safety Manuals
- Participate in safety meetings, toolbox talks, and incident investigations as required
- Comply with site-specific Spill Prevention, Control, and Countermeasure (SPCC) plans maintained by facility owners and follow all established spill prevention and response procedures
- Promote a safety-first culture across all operations staff
Client and Operational Partnership- Serve as a key operational point of contact with client representatives at assigned facilities
- Communicate operational risks, performance issues, and improvement opportunities to management
- Represent NSU professionally during inspections, audits, and client interactions
- Support operational transitions, coverage, and startup activities across multiple facilities as needed
Maintenance, Emergency Response, and Site Readiness- Ensure all equipment, processes, and systems are well maintained and functioning properly
- Perform and oversee cleanup and housekeeping tasks for work areas, tools, equipment, facilities, and grounds
- Operate treatment equipment and processes manually and through instrumentation and control panels
- Safely and proficiently operate various hand and power tools required for wastewater treatment operations
- Participate in on-call rotations and work weekends and holidays as operationally required
- Respond to emergencies and work extended hours as necessary to support operational continuity
- Perform other related duties as assigned
QUALIFICATIONS:- High School Diploma or GED required
- Valid Driver's License and ability to travel between assigned facilities
- Valid New York State wastewater operator licenses appropriate for assigned facilities (Grade 2A or higher preferred)
- Minimum of 2-6 years of progressive wastewater treatment operations experience
- Strong working knowledge of wastewater treatment processes, laboratory testing, safety practices, and SPDES compliance
- Experience interacting with regulatory agencies and inspectors
- Proficient with Microsoft Office
- Familiar with LogCheck or similar electronic work order and reporting systems
- Ability to read, interpret, and apply permits, SOPs, safety plans, and technical documentation
WHAT WE OFFER:- Top-Tier Benefits: We offer comprehensive medical, vision, and dental insurance to keep you and your family healthy.
- Employer-Paid Basic Life Insurance: Your peace of mind matters, and we provide employer-paid life insurance to protect you and your loved ones.
- Disability Coverage: With both short-term and long-term disability coverage, you can feel secure knowing you're supported during difficult times.
- Tuition Reimbursement: We are committed to helping you enhance your career. NSU offers tuition reimbursement to support your ongoing education and professional development.
- Mentorship: At NSU, you're not alone. Our team includes experienced mentors who have been in the business for years, offering guidance and support every step of the way.
- Motivated Team: Join a team of passionate, driven individuals who are dedicated to making a real impact on the environment and the communities we serve.
Pay range: $35.00- $50.00 per hour, based on certifications, licenses, and relevant experience.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
