Salesforce

Lead Vulnerability Commander

Salesforce • $172K — $260K *
US-AnywhereRemote in Washington, DC
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in vulnerability management, incident response, security operations, or a related field.
  • Proven experience in coordinating cross-team remediation under tight deadlines.
  • Strong understanding of vulnerability severity and exploitability.
  • Hands-on collaboration with engineering teams for effective fix implementation.
  • Ability to influence senior engineers and stakeholders without formal authority.
  • Effective communication skills for risk assessment and status updates.
  • Experience with SLA tracking and improvement processes.
  • Familiarity with AI-driven security tools.

Responsibilities

  • Own the end-to-end process for critical vulnerability response, engaging engineering teams as needed.
  • Brief technical owners on fixes and remediation timelines with security stakeholders.
  • Monitor case status against SLAs and escalate risks proactively to leadership.
  • Conduct retrospectives to address systemic issues and improve future responses.
  • Collaborate with Threat Intelligence and Product Security on vulnerability assessments.
  • Report metrics on response times and SLA adherence to leadership.
  • Facilitate tabletop exercises to prepare teams for real critical findings.
  • Develop playbooks and automation to streamline the response process.

Benefits

  • Opportunity to work on impactful cyber security initiatives.
  • Engagement with advanced AI tools and methodologies.
  • Collaboration with cross-functional teams including Engineering and Threat Intelligence.
  • Professional development through formal trainings and exercises.
  • Chance to impact security processes and tooling improvements organization-wide.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

The Experience

As a Lead Vulnerability Commander on the Vulnerability Management team, you own the response to the most critical vulnerabilities end to end. As commanders on the most impactful cyber security team, we lead Salesforce's security response for our Commercial and GovCloud environments while acting as the security executive liaison with Security and Business Leadership across the lifecycle of events.

Frontier AI models have drastically decreased the time to exploit vulnerabilities and these need an incident-level response. You are that person and this is a driving role, not a passive coordination seat. You engage the owning engineering team, brief them on the fix and the remediation expectation, track the SLA, escalate to leadership when the clock is at risk, and run retros that feed process and tooling improvements back to Engineering partners.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

What You'll Actually Be Doing

  • Owning the critical vulnerability response end to end: engaging the owning engineering team, coordinating the fix, and driving the fix to closure.
  • Briefing engineering owners on the required fix and the 24-hour expectation alongside Security stakeholders.
  • Tracking each case against its SLA and escalating to leadership the moment a deadline is at risk, translating technical status into a clear read of risk, impact, and the decisions needed.
  • Running a retrospective after each response to identify systemic causes and drive concrete prevention, not just closing the individual case.
  • Taking those findings back to stakeholders to improve process and tooling.
  • Partnering with the Threat Intelligence and Product Security teams to make the final call on if a vulnerability meets the criteria.
  • Reporting volume, response times, and SLA adherence to Security and Engineering leadership.
  • Running tabletop exercises and readiness drills so teams can meet the clock before a real critical finding lands.
  • Building playbooks, tracking, and agentic automation that enables this process to not become the bottleneck.


You're Our Person If You Have:
  • 8+ years in vulnerability management, incident response, security operations, or a closely related field.
  • A track record of coordinating cross-team remediation under tight deadlines.
  • Strong grasp of vulnerability severity, exploitability, and how critical findings are triaged and fixed.
  • Experience working directly with engineering teams to drive fixes to completion.
  • Ability to hold senior engineers and stakeholders to a shared deadline without formal authority over them.
  • Comfort escalating to leadership with a clear, factual read of risk and status.
  • Excellent written and verbal communication skills.
  • Familiarity with SLA tracking, metrics, and retro-driven process improvement.
  • Experience using or building AI-driven tooling for security triage, investigation, or decision support.


Even Better If You Have:
  • Technical knowledge of complex systems and Cloud environments (AWS, GCP, Azure).
  • Technical knowledge of network fundamentals and common Internet protocols.
  • Technical knowledge of incident response frameworks with operational experience across Windows, Mac and Linux forensics


This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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