Southwest Airlines

Lead Technology Analyst

Southwest Airlines • $148K — $154K *
Dallas, TX 75217In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in information technology operations or a related field
  • Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent experience
  • Advanced knowledge in business analysis and process modeling
  • Skilled in communication and negotiation with various stakeholders
  • Ability to analyze complex business problems and provide viable solutions
  • Experience in managing multiple projects simultaneously

Responsibilities

  • Lead structured experimentation and evaluation of emerging technologies
  • Design and assess pilots in collaboration with cross-functional teams
  • Identify opportunities for improvement in business processes and technology solutions
  • Verify accuracy and quality of analysis and deliverables
  • Monitor and escalate program risks and issues appropriately
  • Teach and mentor peers on analysis and business solutions

Benefits

  • Fly for free on all Southwest flights for you and eligible dependents
  • Company contributions up to 9.3% to Retirement Savings Plan
  • Potential annual ProfitSharing contributions based on company profits
  • Comprehensive health insurance with immediate coverage starting on day one
  • Options to cover eligible dependents and pets under health plans
Full Job Description
Department:
Technology

Job Description:

As a Lead Technology Analyst supporting the Emerging Trends Team, you'll help Southwest explore what's next in technology and turn new ideas into meaningful outcomes for the business by connecting external innovation, like startups and emerging solutions, with internal priorities through strong relationship-building, opportunity identification, and clear communication of potential value. You'll lead structured experimentation and real-world evaluations, partnering closely with cross-functional stakeholders to design pilots, assess results objectively, and translate insights into actionable recommendations that reduce uncertainty, accelerate learning, and guide informed decisions on future investments, adoption, and long-term technology direction.

Additional Details
  • This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Apply and teach knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
  • Partner with other Technology Team members to provide advice or solutions within areas of expertise
  • Identify and provide strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
  • Estimate effort and value for solutions
  • Apply and teach business solutions with broad level knowledge about technology platforms/architectures
  • Verify information and carefully review and check the accuracy of your own work and the work of others' using dependency identification processes in technology work
  • Establish or follow prioritization processes to drive work, completing work with a sense of urgency
  • Express ideas, business or technical requirements clearly and concisely verbally and in writing using appropriate levels of summary and synthesis on a regular and consistent basis
  • Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
  • May perform other job duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Advanced knowledge of business analysis, process modeling and redesign
  • Advanced knowledge of technical environments
  • Advanced knowledge of software development methodologies
  • Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
  • Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
  • Ability to analyze data and trends, draw conclusions, and make recommendations based on analysis
  • Ability to work effectively in a strong Customer service/team oriented environment
  • Ability to research, create, and document requirements, processes, and technical specifications
  • Ability to manage and prioritize multiple and widely varied work streams/tasks
  • Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
  • Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences, including Senior Leadership
  • Ability to teach and mentor others concerning technical and business subjects


Education
  • Required: High School Diploma or GED
  • Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience


Experience
  • Required: Expert-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary


Pay & Benefits
  • Competitive market salary from $148,040 per year to $ 154,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.


Benefits you'll love
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more Benefits you'll love: https://careers.southwestair.com/benefits


*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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