Position Title: ((title))Salary: ((cust_PostingPayRange))Job SummaryThe Lead Technology Advocate oversees the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.
Key Responsibilities:- Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
- Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
- Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
- Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
- Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
- Provides consultation and education to all levels of end users on presentation technologies.
- Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
- Maintains conference room integrity.
- Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
- Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
- Maintains understanding of current and new presentation technology.
Preferred Qualifications:- High School diploma or equivalent a must
- Three to five years audiovisual technology management experience
- Three to five years AV and presentation technologies experience
- Three to five years customer service experience
- Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
- Strong customer service and communications skills required
- Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
- Ability to facilitate tasks with internal and external staff to assure meeting and event success
- Understanding of normal business and office procedures
- Experience working in a fast paced university/conference center environment
- Self-motivated independent thinker
- A CTS certification by InfoComm
- Industry relevant training or technical courses a plus
- Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Associates at Waveguide are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf
Applications are accepted on an ongoing basis. 
