About the role

Are you a technical delivery expert who thrives at the intersection of complex software configuration, strategic solutioning, and team mentorship? Do you love the challenge of bridging the gap between cutting-edge product engineering and real-world customer operations?

As the Lead Technical Implementation Consultant at Shipium, you won't just follow a deployment checklist-you will own the technical execution lifecycle. Operating with full autonomy, you will manage post-contract integration projects across our enterprise product portfolio. You will act as the primary technical anchor for our implementation team, driving modern, AI-augmented workflows and leveling up internal capabilities while ensuring our customers experience a seamless, rapid time-to-value.

If you are looking for a high-impact role where you can engineer scalable processes, mentor a growing team, and directly influence product development, we want to talk to you.

What you'll do

Technical Solutioning & Architecture

• Deep-Dive Solutioning: Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
• API Configuration: Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
• Strategic Trade-offs: Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
• Customization Scoping: Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.

Project Management & Process Optimization

• Process Engineering: Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
• End-to-End Delivery: Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
• Risk Management: Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.

Team Leadership & Cross-Functional Collaboration

• Team Level-Up: Serve as the technical anchor for the Implementation team-coaching, mentoring, and training team members on advanced technical workflows.
• Feedback Loop Champion: Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.

Scale the Team: Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.

Qualifications

Required Experience & Tech Proficiency

• SaaS Expertise: 7+ years of related technical experience in a fast-paced SaaS environment.
• Supply Chain/Logistics Background: Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred).
• AI-Augmented Workflow: Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation. Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
• Core Systems: Strong proficiency with JIRA, Confluence, and modern project management systems.
• Education: Bachelor's degree, or an equivalent combination of education and experience.

Core Competencies

• Technical Mastery: Ability to deeply understand, apply, and cross-train others on complex technical architectures and APIs.
• Ownership & Adaptability: A self-starter mindset; thrives under pressure, adapts readily to changing environments, and holds themselves and collaborators accountable.
• Exceptional Communication: Comfortably presents highly technical solutions to both executive stakeholders and engineering teams alike.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 65% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin.

The pay range for this role is:

140,000 - 152,000 USD per year (Remote (United States))