Sr. Data Operator, Data Operations
Must Have Technical/Functional Skills
• 8-10 years experience in support of the administration, configuration, and ongoing maintenance of the Salesforce Data and Marketing Cloud platform and related integrations.
• Monitor platform health, performance, usage, and operational stability to ensure reliable day-to-day operations.
• Identify opportunities to improve platform performance, scalability, and operational efficiency.
• Coordinate and support platform upgrades, patching activities, and system updates in partnership with relevant technical teams.
• Configure Salesforce Data Cloud features, permissions, security settings, and platform functionality to support business requirements.
• Collaborate with Data Operations, Engineering, Analytics, and Governance teams to support platform-related initiatives and operational processes.
• Assist in implementing and maintaining platform security controls and support compliance with data privacy and governance requirements.
• Support data integrations and synchronization processes between Salesforce Data Cloud and internal/external systems.
• Troubleshoot platform issues, investigate root causes, and coordinate resolution with appropriate stakeholders and vendors as needed.
• Develop and maintain platform documentation, operational procedures, runbooks, and best practices.
• Provide technical support, training, and guidance to internal users and stakeholders on Salesforce Data Cloud functionality and usage.
• Support platform usage monitoring, cost tracking, and reporting related to licensed Data Cloud capabilities and features.
• Stay current on Salesforce Data Cloud updates, features, and platform best practices to support continuous improvement initiatives.
Roles & Responsibilities
• Some experience administering or supporting Salesforce platforms, with hands-on experience supporting Salesforce Data Cloud environments preferred.
• Experience with Salesforce platform configuration, administration, and operational support.
• Strong understanding of Salesforce Data Cloud capabilities, integrations, and platform operations.
• Experience supporting data integrations, ETL workflows, SQL, and data warehousing concepts (preferably Databricks and Teradata experience) .
• Familiarity with Salesforce administration and development concepts, including APIs, integrations, permissions, and platform customization.
• Experience supporting cloud-based platforms and enterprise application environments.
• Strong troubleshooting, analytical, and operational problem-solving skills.
• Experience supporting platform monitoring, operational support processes, and documentation practices.
• Understanding of security, governance, and compliance considerations related to enterprise data platforms.
• Familiarity with CI/CD concepts and related tooling such as GitHub Actions is a plus.
• Experience with agile project management tools and processes (e.g., Jira, Confluence) is a plus.
• Salesforce certifications such as Salesforce Certified Administrator, Data Cloud Developer, or related certifications are preferred.
• Excellent communication and stakeholder collaboration skills.
• Must have legal right to work in the U.S.
Generic Managerial Skills, If any
Working with multiple stakeholders and architecture review
Education
Bachelor's Degree
Salary Range: $110000 - 125000 a year
#LI-JH1
