Wells Fargo

Lead Systems Operations Engineer

Wells Fargo$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Systems Engineering or Technology Architecture experience
  • 4+ years of experience with observability platforms like Grafana and Splunk
  • 4+ years in IT Service Management including incident and change management
  • 3+ years with Red Hat Enterprise Linux and Kubernetes on OpenShift
  • 3+ years in Site Reliability Engineering for production-grade environments
  • 3+ years with API management platforms like Apigee
  • 3+ years in cloud-native architectures and cloud platforms like GCP or Azure

Responsibilities

  • Lead complex initiatives and consult on systems to tech teams
  • Contribute to large-scale planning of systems and infrastructure
  • Analyze and solve complex tech challenges, recommending improvements
  • Drive decisions on system enhancements and changes
  • Collaborate with engineering teams on change design adhering to standards
  • Triage incidents and coordinate communication with business users
  • Perform root cause analysis and manage tickets for recurring issues
  • Support batch job management and scheduling
  • Validate change outcomes and implement remediation plans
  • Configure alerts and enable transaction-level monitoring
  • Document resilience efforts and participate in BCP testing
  • Support capacity planning initiatives and provide insights
  • Assist with audits and provide production environment data
  • Develop dashboards and scripts for operational task automation
  • Provide after-hours support during deployments

Benefits

  • Hybrid work schedule
  • Availability for on-call support
  • Flexibility for ad-hoc shifts as needed
Full Job Description
In This Role, You Will:
  • Lead complex, high-impact initiatives and provide strategic systems consultation to technology teams
  • Serve as a key contributor in large-scale planning of systems and network infrastructure within Systems Operations
  • Analyze and resolve complex technical challenges and escalated production issues, including evaluating alternatives and recommending system improvements
  • Drive technical decisions related to system enhancements and changes
  • Partner with engineering teams on change design, ensuring adherence to technical controls and standards
  • Collaborate with cross-functional teams and stakeholders to resolve system issues and achieve operational goals
Production Support Responsibilities:
  • Incident Management: Triage incidents, engage partner teams, provide timely updates, and coordinate communication with business users
  • Problem Management: Perform root cause analysis and manage tickets related to recurring issues
  • Batch Management: Support batch job creation, updates, scheduling, and documentation
  • Change Management: Track and review changes, validate outcomes, and implement remediation plans as needed
  • Monitoring & Observability: Configure alerts, customize thresholds, and enable transaction-level monitoring
  • BCP Support: Document and coordinate resilience efforts and participate in BCP testing events
  • Capacity Management: Support capacity planning initiatives and provide insights to planning teams
  • Audit & Compliance: Assist with audits and provide required production environment data
  • Automation: Develop dashboards and scripts to automate operational tasks
  • On-call Support: Provide after-hours support and assist during deployments

Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 4+ years of experience with observability platforms (e.g., BigPanda, ThousandEyes, Grafana Cloud, Prometheus, ELK, Splunk Observability, AppDynamics), Kubernetes on OpenShift, and AutoSys scheduling
  • 4+ years of experience in IT Service Management (ITSM), including incident, problem, and change management
  • 3+ years of experience with Red Hat Enterprise Linux and Kubernetes, especially OpenShift (OCP)
  • 3+ years of experience in Site Reliability Engineering and supporting production-grade environments
  • 3+ years of experience with API management platforms such as Apigee
  • 3+ years of experience with cloud-native architectures, high-availability systems, and cloud platforms (GCP or Azure)
  • 3+ years of experience in automation and scripting, particularly with Ansible Tower and playbook development.

Desired Qualifications:
  • Experience working in Agile/Scrum environments
  • Strong project management and stakeholder engagement skills
  • Proven ability to lead cross-functional teams
  • Strong problem-solving and decision-making capabilities
  • Excellent communication and collaboration skills

Job Expectations:
  • This position is not eligible for visa sponsorship
  • Hybrid work schedule
  • Availability for on-call support
  • Flexibility to work in ad-hoc shifts as needed

Posting End Date:

26 Jun 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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