This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. 

Design and deliver enterprise-grade solutions within IT Service Management. Drive project management, automation, data-driven and AI-enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling.

• Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
• Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives.
• Performance & Reliability: Build dashboards for tracking progress and metrics.
• Projects: Demonstrate project management skills, including the ability to plan, organize, prioritize, and execute projects from initiation through completion.
• Governance & Compliance: Standardize processes with secure, auditable, and repeatable patterns.
• Documentation & Training: Maintain clear documentation.
• Mentoring: Drive a culture of continuous improvement.

What you’ll need:

• Must be able to manage timelines, track deliverables, identify risks, communicate status, and coordinate across cross-functional teams to ensure successful project outcomes.
• Expert-level knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework; and IT Service Management.
• Data and AI skillset: advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of agentic AI workflows and Gen AI use cases; Power BI; and Python.
• Governance and communication: establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS-wide implementation.

What you’ll bring:

Required

• 5+ years in Systems Engineering, ITSM, RM/CM.
• Expertise in SAFe, Agile, DevOps, CI/CD, data analytics, and building Gen AI use cases.
• Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools such as ServiceNow.
• Modern Enterprise Release Management, Change Management, and ITSM experience.
• Advanced expertise in Excel, PowerPoint, and Power BI.

Preferred

• BS/BA in Computer Science.
• Experience with preferred tools for modern Release Management processes in Agile and DevOps environments.
• Experience with Jira Align, JSM, Jira Cloud, and Git for enterprise RM/CM.
• Relevant certifications such as SAFe, Agile, DevOps, ServiceNow, Jira, and AI/ML.

#LI-Onsite Full-time office role.

Ready to join our team?

Apply today.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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