About the role

The Lead Specialist, Procurement Process Excellence, Governance & Sustainability will support the development, documentation, governance, and continuous improvement of procurement processes and operational procedures across the Global Sourcing & Procurement Services (GSPS) organization. Reporting to the Director of Process & Policy, this role is responsible for driving process standardization and documentation, supporting process improvement initiatives, and ensuring operational consistency across procurement activities.

The role will also support sustainability reporting and compliance activities, including procurement-related greenhouse gas (GHG) data collection, reporting, and documentation, as well as business continuity and operational resilience initiatives. This includes coordinating business continuity planning activities, maintaining related documentation, and supporting continuity testing and emergency preparedness efforts.

The position requires strong collaboration across GSPS, Sustainability, Accounts Payable, Financial Controls, and Enterprise Resiliency teams to ensure accurate process documentation and standardization, data integrity, regulatory compliance, operational resilience, and continuous improvement.

Key Responsibilities:

Process Analysis, Documentation & Governance

• Support the Director of Process and Policy and broader leadership team with strategic input on process governance, operational strategy, and long-term process improvement roadmap development.
• Analyze existing processes to identify standardization, automation, control enhancement, and continuous improvement opportunities.
• Support deployment of process improvement initiatives that enhance efficiency, compliance, and operational effectiveness.
• Develop and maintain procurement process documentation, procedures, process maps, and operational guidance.
• Establish governance for process documentation, ensuring timely updates, version control, and ongoing maintenance of process assets.
• Assist with internal audits, identify process risks, and support remediation and corrective action efforts.

Sustainability Reporting & Compliance

• Support sustainability reporting and compliance requirements, including procurement-related greenhouse gas (GHG) data collection and management.
• Assist with sustainability assurance requirements, reporting requests, and related documentation.
• Support improvements to sustainability reporting processes, controls, and data management.
• Calculate, monitor, and report supplier sustainability performance metrics and provide insights that support sustainable procurement objectives.

Business Continuity & Operational Resilience

• Coordinate GSPS business continuity planning, documentation, and testing activities.
• Support periodic reviews and updates to business continuity and operational resilience plans.
• Track remediation activities resulting from continuity assessments and exercises.
• Serve as the GSPS representative in business continuity, operational resilience, and emergency response coordination meetings, ensuring procurement considerations, risks, and recovery requirements are communicated and addressed.

Collaboration & Stakeholder Management

• Build strong relationships across GSPS, Sustainability, Finance, and Enterprise Resiliency teams.
• Gather stakeholder requirements and support implementation of process, compliance, and reporting initiatives.
• Assist in translating business requirements into documented processes and operating procedures that support consistent execution across procurement teams.

Basic Qualifications

• Bachelor's degree in Business, Supply Chain, Procurement, Operations, or a related field.
• 3+ years of experience in sourcing, procurement, procurement operations, process governance, process improvement or related areas.
• Strong analytical and problem-solving skills.
• Exceptional organizational skills and strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience working with cross-functional stakeholders and enterprise technology solutions.

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

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