KPMG is currently seeking a Lead Specialist, Oracle Technical to join our Managed Services practice.

Responsibilities:

• Accountable for supporting a variety of post-production clients including enhancement and optimization initiatives, break/fix support, release management, new feature deployments, and process improvement
• Manage onshore/offshore team that provides level 2/3 support including break/fix, enhancements, reports, upgrades, and oversee investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents
• Deliver weekly and monthly status and performance reports, and develop and distribute operational performance analytics and insights to stakeholders with Key Performance Indicators (KPI) and Service Level Agreements (SLAs)
• Manage the day-to-day activities of cloud-based enterprise applications including process design, package implementation lifecycle support, project reviews, and client delivery through timely and accurate reporting
• Assess client requirements and build product-specific functional specifications, lead the design, build, test, and delivery of cloud platform solutions, and ensure SLA and KPI adherence
• Collaborate with cross-functional and offshore teams, gather requirements via KPMG templates, configure, test, support User Acceptance Testing (UAT), perform migrations, conduct release testing, and support interface and integration testing while utilizing ServiceNow for ticketing and documentation
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience in Oracle post-production support; managerial experience is highly preferred
• Bachelor's degree from an accredited college/university is required
• Knowledge and experience supporting Oracle HCM or Financials applications with strong functional and technical understanding of standard processes and configurations across cloud applications
• Strong attention to detail with high level of accuracy and strong verbal and written communication skills, with the ability to articulate ideas effectively
• Ability to work closely with mixed teams including project managers, technical consultants (onshore and offshore), and clients to deploy and operate technology solutions, identify issues, and execute multi-step resolution approaches
• Understanding of ITIL framework, ITSM, service desk management, and experience creating or modifying OIC, OTBI, BIP Reports, SQL, FBDI, AFDI, and Fast Formulas
• Willingness to travel as required

KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M130ADV_3_26