KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice.

Responsibilities:

• Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM)
• Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications
• Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes
• Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements
• Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases
• Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required
• Bachelor's degree from an accredited college/university in an appropriate field is required
• Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications.
• Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore)
• Excellent written and verbal communication, facilitation, and presentation skills
• Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively
• Ability to travel as necessary depending on client and business needs
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M130ADV_3_26

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.