Lead Specialist, Oracle EBS RTR Lead

KPMG

$90K — $130K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum five years of experience with medium to large applications, engaging directly with clients
  • Bachelor's degree from an accredited institution required
  • Experience with EBS R2R implementations, support, upgrades, and functional testing, familiar with ITIL and ITSM frameworks
  • Strong configuration abilities across EBS R2R Applications
  • Required expertise in EBS modules: General Ledger, Project Billing and Costing, Accounts Payable, and Accounts Receivable
  • Ability to work independently on complex tasks; team-oriented with diverse team members
  • Must be authorized to work in the U.S. without requiring visa sponsorship

Responsibilities

  • Collaborate with subject matter experts, software engineers, and technical teams in a dynamic environment
  • Manage a support team delivering 2nd and 3rd level support, enhancements, upgrades, and issue resolution
  • Oversee client delivery with accurate KPI reporting and deliver actionable insights to stakeholders
  • Execute daily maintenance, process design, and lifecycle support for EBS R2R Application
  • Assess client needs and develop product-specific functional specifications for future releases
  • Investigate incidents to identify problems, escalating unresolved issues while recommending enhancements
  • Uphold a respectful and professional environment, demonstrating integrity and responsibility

Benefits

  • Comprehensive medical and dental plans
  • Vision coverage and life/disability insurance
  • 401(k) retirement plans and employee wellness programs
  • Generous Personal Time Off (PTO) structure and holiday breaks
  • Employee well-being benefits supporting mental health and personal lifestyle choices
Full Job Description
KPMG is currently seeking a Lead Specialist, Oracle EBS RTR Lead to join our Managed Services practice. Responsibilities:
  • Collaborate with industry/business subject areaprofessionals, software engineers and technical leadership as part of adynamic, distributed, and fast paced managed services team to manage day-to-dayoperations of EBS R2R application
  • Manage team that provides level 2/3 support includingbreak/fix, enhancements, reports and upgrades to KPMG clients and users ofcloud-based applications
  • Oversee client delivery by providing timely and accuratereporting and creating and delivering insights to clients with Key PerformanceIndicators (KPI) and Service Level Agreements (SLAs); deliver weekly andmonthly status reports and performance reports; develop and distributeoperational performance reports and analytics to applicable stakeholders;troubleshoot and provide solutions to complex Oracle and Client processes
  • Execute the day-to-day maintenance activities of EBS R2RApplication for client including process design, package implementationlifecycle support and project reviews; identify, document and manage clientbusiness /functional requirements
  • Assess client requirements and build of product specificfunctional specifications; support the planning, preparation and execution offuture releases
  • Provide specialized investigation and diagnosis of allincidents to identify problems and escalate unresolved incidents to externalsupport; Contribute to continuous service improvements by monitoringperformance, identifying recurring issues, and recommending enhancementsaligned with firm standards
  • Act with integrity, professionalism, and personalresponsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
  • Minimum five years of recent experience supporting medium tolarge applications, working directly with internal/external clients
  • Bachelor's degree from an accredited college or universityis required
  • Experience with EBS R2R implementations, post-productionsupport, upgrades and functional testing with understanding of InformationTechnology Infrastructure Library (ITIL) framework, Information TechnologyService Management (ITSM) and service desk management
  • Strong configuration skills across EBS R2R Applications
  • Module experience with EBS General Ledger Accounting Hub,Project Billing and Costing, Accounts Payable, Accounts Receivable is required
  • Capability to work independently and take ownership of andcomplete relatively complex tasks, effectively using available resources, asneeded, with minimal guidance; ability to work well as part of a mixed teamincluding, project managers and technical consultants, client personnel (bothon and offshore)
  • Ability to travel as necessary depending on client andbusiness needs
  • Must be authorized to work in the U.S. without the need foremployment-based visa sponsorship now or in the future. KPMG LLP will notsponsor applicants for U.S. work visa status for this opportunity (nosponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPTor any other employment-based visa)
KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M130ADV_3_26

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