Join the Avery Voice team at Optum Technology, where we are redefining patient experience through cutting-edge conversational AI. Our mission is to create sophisticated generative voice bots capable of understanding the nuances of a user's inquiry, providing immediate answers, and ensuring they are seamlessly routed to the most relevant support. You will work at the forefront of innovation, utilizing Amazon's full suite of Bedrock tools and a variety of Large Language Models (LLMs) from providers like Amazon, OpenAI, and Anthropic. This is an opportunity to build and deploy intelligent agents that solve complex, real-world problems in the healthcare space.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on the responsible use of AI
- Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots
- Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions
- Use enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle
- Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents
- Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation
- Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing
- Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Bachelor's degree or equivalent experience
- 5+ years of programming and software development life-cycle experience
- 3+ years of experience in web service API development
- 3+ years of experience with Python development
- 2+ years of experience optimizing and evaluating production-level LLM applications
- Proven ability to contribute independently with minimal supervision
Preferred Qualifications:- Extensive experience setting and maintaining DevOps and CI/CD standards
- Experience with cloud/distributed architecture design patterns
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
