Publix Super Markets

Lead Software Engineer - CQA and Customer Care

Publix Super Markets$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent experience
  • 7+ years in analyzing complex business problems and delivering scalable tech solutions
  • 2+ years developing enterprise applications using C# (.NET) and modern UI frameworks
  • 2+ years integrating systems using APIs and messaging patterns
  • 4+ years supporting production systems and operations
  • Experienced in Agile and Scrum environments
  • Proficient across the full Software Development Life Cycle (SDLC)

Responsibilities

  • Lead technical design, development, and support of enterprise technology solutions
  • Provide technical leadership across teams, ensuring compliance with architectural standards
  • Serve as the tech expert for systems, resolving complex issues
  • Translate complex requirements into scalable solutions
  • Facilitate technical design and peer code reviews for quality assurance
  • Develop technical documentation and operational runbooks
  • Support user acceptance testing and partner with cross-functional teams

Benefits

  • Hybrid work model for flexible collaboration
  • Year-end bonus equating to an additional month's pay
  • Culture of autonomy, creativity, and continuous learning
  • Emphasis on operational efficiency and automation in workflows
  • Support for after-hours implementations and on-call systems
Full Job Description
Join the Publix Technology Team as a Lead Software Engineer supporting the CQA and Customer Care business areas. In this role, you will provide technical leadership and hands-on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations. You will collaborate closely with Architecture, Product Owners, Business Systems Analysts, Security, and Quality teams to design, build, and support complex technology solutions across the organization.

As a Lead Software Engineer, you will guide technical direction and execution for complex applications and integrations, from design through deployment and operational support. You will perform peer code reviews, lead technical problem resolution, and serve as a subject matter expert within the product portfolio. This role ensures solutions align with architectural standards, security requirements, and long-term maintainability objectives, while supporting new implementations, system modernizations, enhancements to existing platforms, and enterprise-wide integrations.

Location: Hybrid (Lakeland, FL)

Work Model: Enjoy the best of both worlds-collaborate in person and innovate remotely.

Why Join Us?
  • Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
  • Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
  • Empowered Culture: We value autonomy, creativity, and continuous learning-your ideas shape the future of technology in our organization.

Your impact:
  • Lead the technical design, development, testing, implementation, and support of complex, enterprise-scale technology solutions with minimal guidance
  • Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements
  • Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues
  • Translate complex business requirements into scalable, reliable, and maintainable technical solutions
  • Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency
  • Provide technical input into solution scope, estimates, dependencies, and risk considerations
  • Ensure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectations
  • Develop and maintain implementation plans, technical documentation, and operational runbooks
  • Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing
  • Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices
  • Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths
  • Support after-hours implementations and provide on-call support for critical systems as required
  • Advocate for continuous improvement, innovation, and operational excellence across supported platforms

#LI-JB1

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Year End Bonus

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Required Qualifications

  • Bachelor's degree in Computer Science or another analytical discipline, or equivalent experience
  • 7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions
  • 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks
  • 2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file-based integrations
  • 2+ years of experience designing and implementing unit and integration testing strategies
  • 4+ years of experience supporting production systems and participating in operational support activities
  • 2+ years of experience working within Agile and Scrum development environments
  • 4+ years of experience mentoring and guiding software engineers while remaining hands-on in complex development efforts
  • Expertise across the full Software Development Life Cycle (SDLC)
  • Extensive experience with SQL Server and enterprise data management
  • Deep understanding of design patterns and architectural frameworks, including microservices, REST APIs, and service-oriented architectures
  • Strong understanding of performance optimization, scalability, resiliency, and operational support in enterprise environments
  • Strong analytical, problem-solving, and technical decision-making skills
  • Ability to provide after-hours and on-call support for assigned systems


Preferred Qualifications

  • 9+ years of software engineering experience in a large, distributed enterprise environment
  • Experience leading technical design and development efforts across multiple teams and platforms
  • Experience designing and implementing API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processing
  • Experience with event-driven architectures and messaging platforms (e.g., Kafka or equivalent technologies)
  • Experience with cloud platforms and services, including cloud databases, messaging, and integration technologies
  • Experience with automated testing, test-driven development (TDD), and modern DevOps practices
  • Experience using CI/CD pipelines and source control platforms
  • Experience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystem
  • Experience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflows
  • Experience with AI-enabled platforms and automation capabilities, including:
    • AI-assisted automation and decision support
    • Natural language processing (NLP) and text analytics
    • AI-driven classification, routing, or recommendation functionality
  • Experience designing, configuring, or extending low-code / no-code platforms, including:
    • Power Platform development (Power Apps, Power Automate, Dataverse)
    • Integration of low-code solutions with enterprise systems

About Publix Super Markets

Publix Super Markets Careers

Join the vibrant team at Publix Super Markets, a leader in the grocery industry, renowned for its commitment to quality and community. At Publix, we offer a variety of job opportunities that pave the way for a fulfilling career in retail, management, and support roles. Whether you're a seasoned professional or just starting out, Publix provides a platform for growth and innovation in a dynamic work environment. Work You’ll Do At Publix Super Markets, every position contributes to the company's success. From in-store roles to corporate offices, our team members are equipped with the skills needed to excel in their careers. We are dedicated to nurturing leadership qualities and providing diversity training that fosters an inclusive culture. Our commitment to professional development ensures that every employee has the opportunity to grow and thrive within the company. Join Our Market-Leading Team Publix is not just a supermarket—it's a place where you can build a robust career. Our team benefits from a culture that values teamwork, leadership, and innovation. By joining our team, you will collaborate with talented professionals who are passionate about delivering exceptional service and driving the company forward. Innovative Work and Career Advancement Explore job opportunities at Publix where innovation and attention to detail are at the forefront of our operations. We offer a range of positions that allow you to utilize your unique skills and expand your professional horizons. With comprehensive training programs and continuous leadership development, Publix ensures that your career is always moving forward. Internship Programs and Employment Opportunities Start your professional journey with Publix through our internship programs designed for ambitious students eager to make a mark in the retail industry. These programs provide a solid foundation in various aspects of our operations, preparing you for full-time employment and a successful career at Publix. Benefits of Joining Publix Choosing a career at Publix means more than just securing a job. It means benefiting from a supportive network and a rewarding work environment. Our employees enjoy competitive benefits, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to employee wellness and work-life balance is evident through various initiatives and community involvement programs. Stay Connected Join Our Team Discover the diverse job opportunities at Publix Super Markets by searching open positions that match your skills and interests. We are always on the lookout for curious, creative, and solution-driven team players who are ready to take their career to the next level. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Publix Super Markets. Explore the possibilities today and become part of a company that values growth, leadership, and diversity. At Publix Super Markets, your career is our priority. Join us and be part of a team that is dedicated to making a difference.
Learn more about Publix Super Markets
Size
225,000 employees
Industry
Founded
1930

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