Ross Stores

Lead, Social & Internal Communications

Ross Stores • $80K — $110K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • BA/BS degree required
  • 5+ years of communications experience with strong writing and project management skills
  • Experience in managing corporate social media channels
  • Demonstrated creative and strategic thinking, especially in graphic design
  • Proven ability in producing engaging TikTok-style video content
  • Strong interpersonal skills able to build effective relationships across functions
  • Familiarity with generative AI tools for content creation and workflow enhancement

Responsibilities

  • Manage employer brand social media channels in collaboration with Talent Acquisition
  • Develop an editorial calendar and conduct cross-functional meetings for content alignment
  • Plan and produce TikTok-style content and campaigns focused on Talent Acquisition
  • Monitor engagement on social channels and address issues promptly
  • Analyze engagement trends and optimize content strategy based on performance metrics
  • Create and distribute the weekly Buying Office newsletters
  • Translate business updates into engaging content across internal platforms
  • Support CSR team with communications initiatives internally and externally

Benefits

  • Affordable health insurance options with personal medical plan concierge
  • 401(k) with employer match and life insurance
  • Ample PTO including vacation, paid holidays, and summer Fridays
  • Employee stock purchase plan available
  • Health and wellness benefits, including resources like BetterHelp
  • Charitable donations matched by Ross Stores Foundation
Full Job Description
The Lead, Communications & Engagement is hands on, design and execution focused role responsible for creating Associate facing and employer brand/recruitment communications across social media, Viva Engage, internal newsletters, the Company intranet, and other platforms.

We're looking for a creative, trend savvy communicator and visual designer/creator who thrives in fast paced environments and loves bringing ideas from concept to execution. The Lead will serve as a communications generalist, building strong, trusted partnerships across the business to create engaging social media content and internal stories that energize employees, attract talent, and strengthen company culture.

In addition to social media, the Lead will be responsible for the weekly Buying Office newsletters, partner closely on Corporate Social Responsibility (CSR) communications, and develop longer form stories for the Company intranet.

The base salary range for this role is $80,000 - $110,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

What you will do and what you will learn...
  • Manage employer brand corporate social media channels, working closely with Talent Acquisition. These include LinkedIn, Glassdoor, Facebook, Instagram, Viva Engage (internal), and future platforms as identified.
  • Develop and maintain an editorial calendar. Host recurring cross-functional meetings to ensure alignment on content priorities and amplify Talent Acquisition and College Relations efforts internally and externally.
  • Plan, design, and produce on-trend TikTok style content and full social campaigns, with a strong focus on Talent Acquisition, from concept through launch and performance tracking.
  • Monitor channels for engagement and escalate issues as needed on a daily basis.
  • Monitor performance metrics, analyze engagement trends, and use data-driven insights on a monthly basis to optimize content strategy and recommend improvements.
  • Own the weekly Buying Office newsletters end to end, including content planning, writing, editing, stakeholder coordination, and distribution.
  • Work includes translating business updates into clear, engaging content with a consistent editorial voice and cadence. It also includes developing longer form stories for the intranet and working in close partnership with the Dublin-based Communications team.
  • Identify story opportunities in partnership with HR, CSR, Talent Acquisition, and other teams.
  • Write short and long-form content, leveraging the internal editorial calendar to elevate key campaigns and local initiatives.
  • Create compelling content and creative assets (e.g., signage, posters, flyers, campaign visuals) for social media, internal storytelling, and company-wide platforms, including writing, editing, and graphic design.Support development of communications materials for large-scale meetings, as needed.
  • Serve as the communications partner for the CSR team, supporting internal and external promotion of CSR initiatives.
  • Develop written, visual, and video content for CSR campaigns across internal and external channels.
  • Provide hands on communications support to additional business partners as needs arise
  • Ensure a consistent brand voice and adhere to AP Style and Ross/dd's brand standards across all communications.
  • Use company-approved AI tools; track AI trends and recommend emerging, responsible, guideline-aligned tools that enhance content creation and streamline workflows.

What you need to be successful...
  • BA/BS degree
  • 5 years of relevant communications experience with strong creative, business writing, storytelling, and project management skills. Employer brand / recruitment experience a plus.
  • Highly self-motivated, resourceful, and enthusiastic with a customer-service mindset. Strong organizational skills and ability to manage multiple deadlines, adapt quickly to changing priorities, and thrive in a fast-paced environment.
  • Demonstrated experience managing corporate social media channels and online communities.
  • Demonstrated creative and strategic thinking, including graphic design experience and the ability to develop engaging concepts that support business objectives.
  • Proven track record of producing TikTok style trend based video content, from concept through publishing. Skilled in planning, scripting, and executing longer form video - e.g. leader messages.
  • Excellent written and verbal communication abilities, with a portfolio of clear, compelling content for diverse audiences.
  • Exercises sound judgment, professionalism, and discretion, especially when handling sensitive or confidential information.
  • Comfort owning work end to end-prioritizing, executing, and refining content independently.
  • Strong interpersonal and collaboration skills; able to build trust, work effectively across functions, and support team initiatives in a matrixed environment.
  • Experience and comfortability using generative AI tools-such as Microsoft Copilot or similar platforms-to streamline workflows and enhance content creation.
  • Proficiency with Windows 10, Microsoft Office (Word, Excel, PowerPoint), Office 365, SharePoint Online, WordPress, InDesign, Illustrator, Canva, and Acoustic (for Associate messaging).

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
  • A broad range of affordable health insurance options & personal medical plan concierge
  • 401(k) with employer match and Life insurance
  • Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation.
  • Employee stock purchase plan
  • Access to health and wellness benefits such as BetterHelp and Headspace
  • Charitable donations matched by Ross Stores Foundation
  • And more...

*benefits vary by level and position and are subject to change

About Ross Stores

Ross Stores, Inc. is an off-price apparel and home fashion chain in the United States. The Company operates two brands of off-price retail apparel and home fashion stores: Ross Dress for Less (Ross) and dd’s DISCOUNTS. Ross offers designer apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 60% off department and specialty store regular prices. Its merchandise offerings also include, but are not limited to, small furniture and furniture accents, educational toys and games, luggage, gourmet food and cookware, watches, and sporting goods. As of February 1, 2014, it operated 130 dd’s DISCOUNTS stores in 10 states that features brand apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 70% off moderate department and discount store regular prices. At February 1, 2014, it operated a total of 1,276 stores, of which 1,146 were Ross locations in 33 states, the District of Columbia and Guam.

Ross Stores Careers

There has never been a more exciting time to explore job opportunities at Ross Stores, a leader in the off-price retail industry. Join our vibrant team today and be part of a company that prides itself on growth, innovation, and a commitment to diversity and leadership. Work You’ll Do At Ross Stores, you’ll engage in meaningful work that directly contributes to the company’s success. As part of our dynamic team, you will help deliver unbeatable bargains to our customers, ensuring they enjoy a high-quality shopping experience. Ross isn’t just about retail; it’s about delivering cost-effective solutions that resonate with savvy shoppers. Transform your career with opportunities in various departments, from in-store leadership positions to corporate roles that support our nationwide operations. At Ross, your career is in your hands, with ample opportunities for professional growth and advancement. Lead with Us Step into a role that challenges you to leverage your skills and leadership abilities. At Ross Stores, we empower our employees to take charge of their career paths with comprehensive training programs and development opportunities that foster innovation and leadership skills. Work with a Diverse and Inclusive Team Join a company where diversity and inclusion are embedded in the culture. At Ross Stores, we celebrate diverse backgrounds and perspectives, which contribute to our rich culture of inclusivity and innovative thinking. Our team’s collaboration is the key to our success, allowing us to remain competitive in a fast-paced industry. Introducing Ross Stores Employment Benefits We offer a competitive benefits package that addresses health, family, and financial needs, helping you secure your future while maintaining a healthy work-life balance. Our benefits are designed to support you at different stages of your life and career. Do Innovative Work Be part of a team that’s dedicated to reinvention and innovation. At Ross Stores, you’ll work on projects that challenge the status quo and contribute to the company’s growth and efficiency. Our commitment to innovation is what makes Ross a thrilling place to develop your career. Be Part of a Great Team At Ross, you’re not just an employee; you’re part of a nationwide family. Our supportive environment and team-oriented culture foster networking and friendships that last a lifetime. Here, every team member is valued, and every role is crucial to our success. Future-Proof Your Career With Ross Stores, the sky's the limit when it comes to where your ambition can take you. We support our team members with unmatched training, development programs, and leadership opportunities designed to propel your career forward. Explore Job Opportunities and Internships Whether you’re starting your career or looking for a change, Ross offers a range of positions and internship opportunities that can help you make your mark in the retail industry. From part-time jobs to full-time careers, Ross is hiring passionate, curious, and driven individuals. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for professional, creative, and solution-driven team players. Start your journey with Ross Stores today and discover how your contributions can make a direct impact. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Ross Stores.
Learn more about Ross Stores
Size
100,000 employees
Market Cap
$39 billion
Industry
Retail & Consumer Goods
Net Income
$85.3 million
Founded
1957
5 Year Trend
+8%
Revenue
$12.5 billion
NASDAQ
ROST
* Ladders Estimates

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