Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:
Are you passionate about solving complex engineering challenges and creating products that set industry standards for serviceability and sustainability? As an HVAC Serviceability Engineer you will be responsible for championing serviceability requirements throughout every stage of our product lifecycle. You'll work hand-in-hand with product growth teams, quality, manufacturing, and service experts-collaborating to deliver solutions that exceed serviceability standards and deliver outstanding performance for our customers. An ideal candidate excels at integrating the three dimensions of Service Lifecycle Management, driving value for both the business and its customers by maximizing long-term reliability, maintainability, and upgrade potential throughout every stage of the product journey.

This role impacts both Smart Services Products and Operations. It will directly report to the Director of Service Operations with a strong dotted line to the Smart Services Products team.

Location: White Bear Lake, MN or La Crosse, WI

What you will do:

• Service Lifecycle Management: Leverage deep expertise in serviceability to support Product Growth Teams (PGTs) across all phases of the product lifecycle in three key dimensions:
  
  • Serviceability: Ensuring products are designed for safe, efficient, and straightforward repair and maintenance.
  • Serviceable: Parts availability throughout the customer's expected lifecycle to facilitate ongoing repairs and maintenance.
  • Services: Support Smart Services Product PGTs to develop and grow our Service offerings to upgrade and maintain products throughout every stage of the product journey
• Serviceability Design: Work with product growth teams (PGTs) and our quality organization to incorporate service-friendly features into HVAC systems, ensuring ease of maintenance and repair. Represent Services on PGTs in supporting their product life cycle management initiatives.
• Smart Services Product Upgrades and Specials: Provide serviceability expertise to Smart Services PGT's in offering field upgrades and custom specials.
• Field Support: Partner with Technical Support teams and field technicians to provide guidance to PGTs that address those serviceability challenges.

• Documentation: Collaborate with PGTs in the development and review of service manuals, maintenance guides, and training materials to ensure clear and accurate service information.

• Product Evaluation: Conduct field visits to observe installations, maintenance, and repair activities. Gather feedback and identify design improvements. Lead efforts to integrate services, serviceable and serviceability
• Liaison: Product lifecycle expert to drive upgrade or parts strategy for each product offering with the PGT's.
• Continuous Improvement: Conduct service technician needs assessments in collaboration with PGTs, and other key stakeholders like quality, to identify high impact areas for NPD serviceability improvements. This may include analyzing service records and warranty claims to identify common issues and propose design changes that improve reliability and reduce service time.
• Collaboration: Partner with PGTs to implement design changes and improvements. Liaise with Quality, Manufacturing, and Customer Support teams to ensure serviceability standards are met. Lead Field Service Council to ensure field feedback is being acted on appropriately.
• Compliance: Ensure all serviceability aspects comply with industry standards, regulations, and company policies.
• Lead Service Specialty Tool program: Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase

What you will bring:

• Bachelor's degree in Mechanical Engineering or related field; or equivalent years of technical experience required.
• 8+ years experience in HVAC system design, service, or related technical roles.
• Strong understanding of HVAC equipment, components, and maintenance processes.

• Proven ability to influence cross-functional teams without formal authority
• Sound project management, analysis, problem resolution, team building, judgment and decision-making skills
• Outstanding communication and teamwork abilities.
• Experience or knowledge of regulatory standards (ASHRAE, AHRI, UL, etc.) is a plus.
• Experience working within a complex organization that spans many functions and geographies

• Must be able to travel 5% - 10% of the time

Annual Base Salary Range or Hourly Base Pay Range:
$133,633.33 - $186,830.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:
No