About this role:

Wells Fargo is seeking a Lead Quality Assurance Administrator to join the Writs & Levies Quality Control team.

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
• Provide guidance and subject matter expertise to immediate team and functional are
• Coach lower level analysts on quality assurance, department operations, procedures and policies

Schedule:

• Monday – Friday 9:00 am – 6:00 pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 9:00 a.m. – 6:00 p.m. Monday – Friday (CST).  You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 9:00 am -6:00 pm (PST). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 4+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Experience with Writs of Garnishments & Levies processing
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan
• Leadership skills including coaching, training, and mentoring
• Ability to identify potential operational issues and legal risks
• Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause
• Proven analytical skills and problem-solving skills
• Proven ability to drive risk and change management
• Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to achieve high production and quality standards
• Ability to read and interpret legal documents
• Ability to perform general operation processing works
• Solid knowledge and understanding of legal terms and processes
• Intermediate Microsoft Office Skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization

Job Expectations:

• This position offers a hybrid work schedule  a/b work schedule
• Ability to work on-site at the posted work location
• Overtime is based on business need and volume of the department, could be required. This position is not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.