Summary
The Lead Project Manager (PM), Client Implementation is a leadership role within Innovu's Integration Operations team, pairing independent ownership of complex client onboarding programs with direct people leadership. Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations.
This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management.
The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.
Key Responsibilities
Client Implementation Leadership
- Independently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completion
- Establishes and communicates clear priorities to team members and project stakeholders across a concurrent book of onboardings, sequencing work based on risk, complexity, and client impact, and adjusting in real time as circumstances shift
- Leads client and partner communications - kickoffs, stakeholder updates, and ongoing check-ins - anticipating and addressing concerns proactively
- Sets and manages client and partner expectations throughout the onboarding lifecycle - translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trust
- Proactively mitigates delivery risk across the book of business, recommending and driving clear action plans to keep onboarding on track.
- Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows moving
- Brings structured, pattern-based thinking to onboarding delivery - surfacing recurring themes across accounts and driving scalable improvements within their own book of business
Team Leadership & Development
- Directly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance development
- Contributes to and coaches toward performance development for direct reports, providing regular real-time feedback in addition to completing formal review cycles..
- Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires it
- Escalates complex and partner issues to the PMO Director and o
Cross-Functional Partnership
- Partners with the Operations Team Manager and PMO Director on team-level operational decisions
- Owns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvements
Minimum Qualifications
Experience & Background
- 6+ years of experience in project management, implementation management, or a related client-facing role
- Demonstrated, independent management of complex, multi-stakeholder client onboardings or implementations
- Experience in people management - has managed, mentored, or formally led others in a professional setting
- Thrives in high-volume, deadline-driven environments; maintains quality and composure when managing competing priorities, with excellent written and verbal communication skills throughout
Leadership & Development
- Demonstrated skill in developing others - provides structured, actionable feedback and coaching to support real growth, whether built through direct management, mentorship, or other developmental relationships
- Comfortable holding team members accountable for growth and performance, not just delivery
Problem-Solving & Process Improvement
- Strong proficiency in process design and problem-solving - able to translate patterns across a book of business into scalable improvements
- Comfortable operating with ambiguity; synthesizes information from multiple sources to act without a playbook
Communication & Client Management
- Strong executive communication skills - confident presenting to and managing relationships with senior client and partner contacts
Tools & Systems
- Proficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)
What We Offer
- Mission-driven culture where your contributions have real impact
- Flexible work arrangements
- Collaborative work environment
- Growth and advancement opportunities
- Low cost medical, dental, and vision insurance
- 401(k) plan with an employer match
- Company paid life insurance, short-term disability, and long-term disability coverage
- Paid time off
- Paid parental leave
- And more!
Compensation will be determined based on the candidate's qualifications and location at the time of offer.
