Job DescriptionAs a Lead Program Manager, you are responsible for two or more Customer Programs consisting of customer support services, purchasing, warehouse management and other contract compliance activities with designated number of program managers for a customer group. You will lead and manage program managers and site managers in field and customer sites.
Responsibilities: - Coordinates activities in accordance company policies, and if applicable, customer policies, procedures and principles.
- Coordinates technical support and training needs.
- Confers with customers on programs performance and evaluates areas for improvement and expanded services.
- Administers on-site human resource activities.
- Coordinates programs and ideas for cost savings and revenue generation.
- Develops plans for efficient use of materials, equipment and employees.
- Monitors programs effectiveness and prepares monthly reports such as cost, savings, performance, service, quality, and improvements.
- Analyzes supplier performance and make recommendations on new agreements.
- Resolves account payment and billing issues.
- Utilizes and maintains available information to improve programs.
- Reviews programs performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates.
- Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
- Records and processes complaints from customers regarding products and services provided, involves necessary parties, designs resolution, and responds to customers with corrective action plan.
- Responds to audit findings and implement appropriate actions in a timely manner.
- Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives.
- Participates in contract negotiations and various management reviews.
Qualifications: - Bachelors' Degree in a related field is required.
- 5 years required, 7 years preferred of related experience.
- Strong written and verbal communication skills is required.
- Strong presentation and interpersonal skills is required.
- Strong persuasion and skills is required.
- Strong computer skills is required.
- Strong math and analytical skills is required.
- Organized and detail oriented is preferred.
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.
About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
