Functional Title: Lead Program Manager Job Title: Manager IV Agency: Health & Human Services Comm Department: TW Reg 06 Mgmt EOAPD Posting Number: 20664 Closing Date: 09/10/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $5,797.66- $9,508.25 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:Job Location City: HOUSTON Job Location Address: 5425 POLK ST Other Locations: MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

The Lead Program Manager performs highly advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing a major agency program and/or providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May plan, assign, and/or supervise the work of others. Works under limited direction with extensive latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures. This position may require up to 40% of travel.

Essential Job Functions (EJFs):

Identifies the need for new programs.

Develops and implements effective techniques for evaluating agency programs.

Develops policy and procedure manuals.

Analyzes the applications and variations of programs and develops action plans to improve or initiate programs.

Collects, organizes, analyzes, and prepares material in response to requests for information and reports.

Oversees the completion of and monitors required performance reports and recommends appropriate changes.

Oversees the studies and analyses of operations and problems and the preparation of reports of findings and recommendations.

Oversees surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.

Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services.

Provides guidance to staff in the development and integration of new methods and procedures.

Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs.

Consults with public and private agencies involved in the program to resolve problems, identify training needs, and discuss program effectiveness.

Determines trends and resolves operational problems.

Prepares administrative reports, studies, and specialized research projects.

May plan, assign, and/or supervise the work of others.

Performs related work as assigned.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast paced environment under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations relating to the program area.
• Public administration and management techniques.
• Statistical analysis processes
• Program planning and implementation

Skill in:

• Communicating verbally and in writing

Ability to:

• Gather, assemble, correlate, and analyze facts.
• Devise solutions to problems.
• Prepare concise reports.
• Develop and evaluate policies and procedures.
• Plan, assign, and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Sixty (60) semester hours from an accredited college or university is required. Two (2) years of management experience within a SNAP, cash assistance, or Medicaid program may be substituted for education requirement.

A Degree from an accredited college or university is preferred.

A minimum of four (4) years' experience, gained within the last 5 years', in managing a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), or Cash Assistance program/unit.

Current experience within two (2) years of SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance, or other Medicaid eligibility programs.

Experience planning, organizing, implementing, and monitoring projects or complex programs, rules, regulations, policies and procedures.

Experience analyzing system performance and operational procedures, to assist program managers to identify error trends and devise effective corrective action plans.

Experience using computer software such as Microsoft Word, Excel, and Outlook.

Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.

Application indicates the willingness to work beyond normal work hours of 8:00 AM - 5:00 PM.

Application indicates the willingness to travel.

Additional Information:

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.