Role SummaryWe're hiring a Lead Product Manager to own key areas of our AI agent portfolio - production voice and SMS agents that handle real client conversations across the insurance lifecycle for the agencies we acquire. You'll report to the Head of Product and operate as a senior, hands-on individual contributor with direct accountability for outcomes.
As an early product hire, you will carry broad ownership rather than a fixed surface area, and your focus will evolve with the roadmap. You will be responsible for taking AI agents from concept through production, adoption, and measurable revenue impact in a CMS-regulated, high-stakes domain.
Key Responsibilities- Set the product strategy and roadmap for your area of the agent portfolio, and evolve it as the market and our learnings shift.
- Take conversational AI agents from concept through production launch, adoption, and measurable revenue impact.
- Own prioritization for your area - what ships, what waits, and what we don't build.
- Define what "good" means for every agent - call success rubrics, eval coverage, escalation behavior, zero-tolerance compliance - and drive the improvement loop with engineering.
- Translate broker, agency operator, and client insight into the roadmap, spending real time in the field (~25% travel) and validating with fast proof-of-concepts before committing engineering time.
- Define success metrics for every initiative and tie them to revenue per broker.
- Align founders, engineering, design, and partner success around direction, scope, and sequencing - communicating strategy and progress clearly, from working sessions to leadership reviews.
You nay be a good fit if you- Have 8+ years of product management experience, including 2+ years shipping AI/ML-powered products to production - ideally in a regulated or workflow-heavy domain
- Have a demonstrated record of owning product strategy and roadmaps end-to-end - from vision through launch and iteration.
- Are fluent in how LLM products are built and improved - evals, prompt iteration, quality/latency/cost trade-offs - enough to earn engineers' trust.
- Have a track record of defining metrics and designing experiments to drive product decisions, balanced with strong qualitative customer insight.
- Use AI tools daily to prototype, test, and validate concepts.
- Are hands-on by default - you listen to the calls, read the transcripts, and write the first draft yourself.
- Would rather ship a scoped V1 that generates signal than a complete V3 that doesn't.
- Have a point of view on how AI agents will change insurance distribution - and want to test it in production.
- Communicate exceptionally and drive alignment without relying on authority.
Strong candidates may also have: experience with voice AI or telephony products; Medicare/ACA or adjacent insurance domain knowledge; early or founding PM experience.
What we offerGyde offers a competitive benefits package to all employees.
- OTE: $180,000 - 210,000
- Flexible (Unlimited) Paid Time Off
- Hybrid Work in Austin, TX or New York, NY
- Medical, Dental, and Vision benefits for you and your family
- Retirement Plan (e.g., 401K)
- Parental Leave
