Job Description

What will you be doing:

The Lead Product Manager requires experience and skill in defining product vision and working within a multi-disciplinary team to evolve existing and develop new digitally enabled experience and healthcare delivery innovation. This role supports a portfolio of work that exists to support new care models with advanced technology, ensuring that the experience is fabulous for our clinical team and for our consumers.

The role requires someone who is a great communicator, organized, and curious about our collaborators' needs. They stay current with digital market trends, encourage the team, and deliver a patient-centered vision.

• Represent the voice of the patient throughout the product life cycle, demonstrating a deep understanding of user personas, end-to-end journeys, and quantitative and qualitative data.
• Translates and articulates clinical, operational, and business stakeholder needs into easily understood solutions and product requirements.
• Translates department and organizational strategy into a clear product vision, roadmap, and set of priorities for a portfolio of digital products and contributes to that strategy with well-formed recommendations.
• Sets the standard for product craft on the team, including discovery, requirements, user stories, backlog, and agile practice, ensuring accommodation of clinical, regulatory, and/or operational requirements
• Acts as a champion of the MVP concept, distilling the product down to what is desirable, viable and feasible.
• Drives delivery by phasing out the work, clearing or raising blockers proactively, and keeping the team on track to complete on time and reach set goals .
• Gathers and handles product feedback through surveys, concept testing, analytics tools, and A/B testing; makes product decisions and recommendations based on user needs, business goals, clinical realities, and operational capabilities.
• Defines product goals and KPIs; monitors, reports, and improves product performance, making adjustments to the roadmap as needed; concurrently runs the roadmaps of a portfolio of products.
• Continuously scans the market, including peer health systems, payers, digital health entrants, vendors, and shifts in policy and reimbursement, and brings opportunities and recommendations to leadership early, with a point of view on what it would take to pursue them.
• Works closely with clinical and operational partners to understand how a product will actually work in practice, including care team and staffing implications, workflow, scheduling, and documentation, and reflects those realities in the product.
• Takes initiative in an effort to improve initiative performance, whether pursuing a solution to an open question, missing analysis, or other gap.
• Leads organizational change and adoption with clinical and operational teams so that new digital workflows become part of how care is delivered, and stays with the solution from ideation to implementation and growth.
• Develops and presents materials that communicate vision, progress, and recommendations to leadership and governance forums.
• Provides oversight and leads a portfolio of products throughout the product lifecycle; serves as a primary point of contact and liaison with Cedars-Sinai leaders and staff.
• Mentors junior Product Managers and relevant team members.

Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for onsite requirements

Qualifications

Experience Requirements:

Seven (7) plus years of experience as a Product Manager leading cross-functional teams, including experience in a healthcare environment.

Experience working directly with clinical and operational teams to deliver change in a care delivery setting, preferred.

Resourcefulness in complex organizations: a track record of finding answers across unfamiliar teams and functions, and of picking up work because it needed doing.

A bias to action and a record of shipping: getting useful things in front of users early and improving them, rather than waiting to perfect them.

Experience with Epic is preferred.

A demonstrated and focused desire to build products and services that patients will love.

Ability to translate the end-user workflows into application or web requirements design while not losing sight of the patient.

Comfort presenting to and influencing senior leaders and clinical stakeholders.

Solid grasp of agile development methodologies.

Educational Requirements:

High School Diploma/GED required.

Bachelor Degree in Computer Science, Electrical Engineering, or related field, preferred.

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