Lead, Physical Security Operations

KPMG

$70K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in security or law enforcement, with dispatch experience preferred.
  • High school diploma or GED required; higher education is a plus.
  • Familiarity with business applications like Excel, PowerPoint, and Word, and current telecommunications technology preferred.
  • Current CPR/First Aid/AED Certification preferred.
  • Strong communication skills and sound judgment.
  • Ability to work flexible shifts as required by business needs.
  • Must be authorized to work in the U.S. without requiring visa sponsorship.

Responsibilities

  • Monitor and coordinate dispatch operations, multitasking by evaluating data and communications.
  • Oversee inspections of security devices and manage vendor responses; maintain service call logs.
  • Address complaints and assist in emergency situations with professionalism and composure.
  • Gather performance metrics for training, and compile daily shift activity reports.
  • Communicate clearly with others and maintain professionalism while on duty.
  • Act with integrity to maintain a respectful work environment, performing additional duties as required.

Benefits

  • Comprehensive medical and dental plans, along with vision coverage.
  • Disability and life insurance options.
  • 401(k) retirement plans with potential employer contributions.
  • Personal Time Off (PTO) tailored to job classification and years of service.
  • Two mandatory breaks per year where PTO is not required, alongside established holiday observances.
  • Robust personal well-being benefits to support mental health.
Full Job Description
KPMG is currently seeking a Security Dispatch Officer to join our Lakehouse Campus Security team.

Responsibilities:
  • Monitor the dispatch operation, multitask by gathering and evaluating data from multiple sources; coordinate officer movement and overall shift communications; conduct audits of daily use equipment including badges, radios and keys
  • Coordinate the inspections of security devices/technological components and coordinate vendor response; update on repair status provided to supervisors on a regular basis; maintain a log of all related service calls and subsequent resolution
  • Handle all issues and complaints in a professional and composed manner, as well as assist learners/employees during emergency situations
  • Gather metrics of performance to share with the shift supervisor and will also leverage this data to create and implement training scenarios; compile daily activity into an email pass down for the department at the end of each shift
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette, listen and respond appropriately to the concerns of other employees and learners; maintain awareness of undesirable people on property premises and perform other reasonable job duties as requested by supervisors
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:
  • Minimum five years of recent experience in security or law enforcement, and prior dispatch or experience in a multitasking environment is preferred
  • Minimum of a high school diploma or GED is required
  • Experience with the use of current business applications, including Excel, PowerPoint, Word, as well as current camera and telecommunications technology is preferred
  • Current CPR/First Aid/AED Certification is preferred
  • Strong communication skills with the ability to exercise good judgment and maintain a professional demeanor
  • Ability to stand, sit, or walk for an extended period; may require flexibility to work on any shift as business needs dictate
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=7801_9_26

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