About this role:

In this role, you will:

• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the infrastructure
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
• Design, code, test, debug and document programs using Agile development practices
• Make decisions in technical designs, implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ year's experience supporting enterprise mainframe environments (e.g., z/OS, JES2, CICS, DB2, IMS or similar platforms)
• 3+ year's experience with strong experience in incident response, recovery management, and problem management disciplines
• 3+ year's experience with a Demonstrated ability to restore services quickly and consistently during high-severity incidents
• 3+ year's experience evaluating and enforcing change quality, risk controls, and operational readiness criteria
• 3+ year's experience with proven ability to troubleshoot complex infrastructure issues in high-availability environments

Desired Qualifications:

• Experience in Mainframe L2 Operations or Production Support leadership roles
• Knowledge of change governance and pre-implementation risk assessment practices
• Experience with automation or scripting to improve recovery time and reduce manual effort (REXX, Python or equivalent)
• Familiarity with enterprise monitoring, alerting, and incident management platforms
• Experience supporting large-scale, mission-critical financial services environments
• Strong ability to drive root cause analysis and sustained remediation of systemic issues
• Excellent communication skills, with the ability to lead during high-pressure incident situations

Job Expectations:

• Participate in a 24x7 operational support model, including on-call rotation
• Lead and support major incident response calls, ensuring timely resolution and clear communication
• Enforce change discipline, validating readiness and risk mitigation before production deployment
• Ensure compliance with enterprise operational, risk, and control policies
• Maintain documentation and evidence required for audit and control validation
• Partner across global teams (U.S. and India) to ensure consistent operational execution and coverage

Posting End Date:

*Job posting may come down early due to volume of applicants.